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# Head of IT

- **Company:** Robert Walters
- **Location:** UK
- **Experience:** Expert
- **Salary:** £90,000.0 - £110,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Azure, Software as a Service, Cyber Security, Information Technology Operations, Network Planning and Design, Cloud Services, Microsoft SharePoint, Performance Monitor, Servicenow
- **Published:** August 19, 2026
- **Apply:** https://www.totaljobs.com/job/head-of-it/robert-walters-job107872777

## About the Role

* Proven experience in a Microsoft 365-centric environment (Exchange Online, SharePoint Online, Teams).
 * Strong knowledge of networking protocols, cloud services (Azure preferred), and infrastructure management.
 * Demonstrated ability to lead technical teams effectively in high-pressure environments.
 * In-depth understanding of IT security operations (ISO27001) and GDPR compliance.
 * Track record in incident management using ticketing systems (e.g., ServiceNow).
 * Experience managing vendor relationships and negotiating contracts.
 * Familiarity with SaaS applications or development processes (desirable).

## Description

* IT Strategy & Leadership: Develop and execute IT strategy aligned with business goals; provide leadership for cloud services, infrastructure, and security initiatives.

 * Team Management: Lead and mentor technical teams, including service desk staff; ensure effective handling of incidents and tickets.

 * Corporate IT Operations: Oversee day-to-day IT operations, manage budgets, and ensure system performance and scalability.

 * Incident Management: Act as Incident Manager during disruptions; establish processes for response, resolution tracking, and root cause analysis.

 * IT Security: Implement robust security policies (ISO27001), monitor cybersecurity risks, and ensure GDPR compliance.

 * Networking & Infrastructure: Manage network design, implementation, and maintenance; optimize cloud services (Azure preferred) and hybrid infrastructure.

 * Vendor Management: Negotiate contracts with vendors and third-party providers; monitor performance against SLAs.

 * Development & Applications (Desirable): Collaborate on SaaS applications or internal software projects to support business needs.


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