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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Technician - **Company:** Nourish Care - **Location:** Bournemouth, UK - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, Microsoft Azure, Software as a Service, Dynamic Host Configuration Protocol, Domain Name System (DNS), Issue Tracking Systems, Virtual Private Networks (VPN), Network Troubleshooting, Networking Basics, Microsoft SharePoint, User Provisioning Software, Wi-Fi Technology, Microsoft InTune, SentinelOne Expertise - **Published:** August 25, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=fdab2a7b0f250709 ## About the Role * You'll be confident tackling complex technical issues independently, know when to escalate where needed, and communicate clearly with colleagues throughout. We're looking for someone with at least three years' experience in a technical support role, a methodical approach to problem-solving, and a genuine desire to help people get back to doing their best work quickly., * Proven experience (3+ years) in a 2nd line (or equivalent) IT support role, ideally within a fast-paced or scale-up environment * Strong working knowledge of Windows and macOS environments * Hands-on experience administering Microsoft Azure and Microsoft 365 (Entra ID, Exchange Online, Intune, Teams and SharePoint) * Experience troubleshooting networking fundamentals such as VPN, Wi-Fi and DNS/DHCP * Experience managing support tickets against SLAs using a helpdesk/ticketing system * Experience supporting device onboarding and offboarding, including device builds and access provisioning * Strong communication skills and a collaborative, pragmatic mindset * Full, valid UK driving licence, with occasional travel to other Nourish offices as required Desirable * Experience supporting Microsoft Azure / Entra ID environments at scale * Familiarity with endpoint security and device management tooling (e.g. Intune, SentinelOne, Rapid7) * Experience working in a fast-growing SaaS or technology business ## Description * Our IT function is small but vital, with the IT Technician working closely alongside our Head of IT Support to keep every Nourish colleague productive, secure and well supported. * As our IT Technician, you'll take ownership of day-to-day technical support across the business, seeing issues through from initial diagnosis to resolution. You'll troubleshoot and resolve a broad range of hardware, software, access and connectivity issues across our Windows and Mac estate, as well as supporting our Microsoft 365 and Azure environments., * Provide proactive, hands-on, end-to-end technical support to the Nourish workforce, resolving issues across Windows, macOS and mobile devices. * A clear, approachable communicator who can explain technical issues in simple terms, adapt to different levels of technical knowledge, and keep colleagues informed and supported throughout. * Manage and resolve support tickets within agreed SLAs, keeping our ticketing system accurately updated from triage through to resolution. * Administer and support our Microsoft 365 and Azure environment, including Entra ID, Exchange Online, Intune/Endpoint Manager, Teams and SharePoint. * Manage user account and licence administration across Microsoft 365 and Azure, ensuring access is provisioned and revoked correctly and securely. * Own end-to-end onboarding and offboarding for staff, including device builds, account setup, access permissions and equipment collection. * Troubleshoot networking issues including VPN connectivity, Wi-Fi, printers and other peripherals, liaising with external suppliers or specialist teams where needed. * Maintain clear documentation of IT assets, configurations and support processes, and contribute to our internal knowledge base. ## Related Videos - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Smart, Connected, Unexpected: The Wild Side of IoT and AI](https://www.wearedevelopers.com/videos/1113-smart-connected-unexpected-the-wild-side-of-iot-and-ai) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Prototyping with Hardware and the Web](https://www.wearedevelopers.com/videos/651-prototyping-with-hardware-and-the-web) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)