> Markdown version of [/jobs/ext/2359838-it-support-executive](https://www.wearedevelopers.com/jobs/ext/2359838-it-support-executive). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Support Executive

- **Company:** East West Rail
- **Location:** Milton Keynes, UK
- **Contract:** Permanent contract
- **Skills:** Microsoft Azure, Microsoft Software, Cloud Services, Office365, Information Technology
- **Published:** August 26, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=4b2f6fc17d7818f4

## About the Role

* Proven track record in IT Support and Service Desks, in a medium-scale organisation.
 * In-depth experience of supporting the O365/M365 and the overall Microsoft Stack include Azure.
 * Excellent customer relationship and communication skills.
 * Experience of working in fast paced and complex environments desirable.

## Description

* Support the following: installation and configuration of hardware, software, operating systems and applications, IT for JML, remote and face-to-face assistance, infrastructure and cloud services operations and monitoring, developing best support standards, manage the service-desk platform, support access elevation.
 * Follow best practice and ITSM process to ensure all correct validation and approvals are in place for any change requests.
 * Support and resolve any faults with IT hardware while also liaising with third-party companies.
 * Guide users through their IT issues / challenges via face to face or remote support, ensuring calm and open approach is used.
 * Support the IT Support & Operations Manager in the management of EWR Co ICT infrastructure and cloud services to minimise downtime, optimise customer service and ensure compliance.
 * Employ 'best practice' support standards.
 * Provide support, including procedural documentation and relevant reports.
 * Prioritise and manage many open cases / tasks at one time.
 * Test, evaluate and report 'fixes' before pushing out to all company users.
 * Rapidly establish a good working relationship with users and partners
 * Liaise with third-party support teams to find solutions to severe or urgent cases.