> Markdown version of [/jobs/ext/2359970-lead-it-support-analyst](https://www.wearedevelopers.com/jobs/ext/2359970-lead-it-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Lead IT Support Analyst - **Company:** Beacon Hill Technologies - **Location:** Fort Lauderdale, FL, United States - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Issue Tracking Systems, IP Addressing, Subnetting, Information Technology, 3-tier Architectures - **Published:** August 6, 2026 - **Apply:** https://www.dice.com/job-detail/32773043-088e-44ec-b7e1-5ff3c4338ceb ## About the Role 3 + years' experience working in a Tier 3 helpdesk or IT support environment Experience working in a Windows 7 / 10 environment Experience utilizing a ticketing system Experience utilizing Active Directory Ability to troubleshoot/problem solve issues over the phone Experience troubleshooting LAN issues (IP Addresses, Gateway, and Subnetting) Excellent customer service skills Able to learn/pick up new technologies quickly Desired Skills: Basic network administration experience Associates / Bachelor's Degree in Information Technology or related field of study, Description of Role/Responsibilities: Beacon Hill Technologies is seeking a Tier 3 IT Support Lead to support end users in a Windows environment while helping ensure support processes and procedures are consistently followed across the team. This role requires experience troubleshooting technical issues through a ticketing system, working with Active Directory, resolving LAN connectivity issues, and providing support over the phone. The ideal candidate has strong customer service skills, can quickly learn new technologies, and has experience in a senior help desk or IT support environment. Previous exposure to basic network administration and an IT-related degree are preferred, along with the ability to lead team members and reinforce operational standards. ## Related Videos - [Small, Secure, Interconnected: The next Internet Protocol](https://www.wearedevelopers.com/videos/100062-small-secure-interconnected-the-next-internet-protocol) - [Backstage in Practice: Offloading Developer Operational Work Through Platform Self-Service](https://www.wearedevelopers.com/videos/1922-backstage-in-practice-offloading-developer-operational-work-through-platform-self-service) - [The Sound of Privacy – What Your Spotify Data Reveals About You](https://www.wearedevelopers.com/videos/100346-the-sound-of-privacy-what-your-spotify-data-reveals-about-you) - [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web) - [Hiring Technical Leaders: Promote from Within or Go External?](https://www.wearedevelopers.com/videos/100167-hiring-technical-leaders-promote-from-within-or-go-external) - [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases) ## Related Articles - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer)