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# IT Support Specialist

- **Company:** Tunezja
- **Location:** Frankfurt am Main, Germany
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Active Directory, Apple Mac Systems, Identity and Access Management, Virtual Private Networks (VPN), Cloud Services, TCP/IP, Wi-Fi Technology, Information Technology, Laptops, User Accounts
- **Published:** August 24, 2026
- **Apply:** https://de.indeed.com/viewjob?jk=087c36455f25ae97

## About the Role

* Experience: 2+ years of professional experience in IT support, helpdesk administration, or a similar technical role.
 * Technical Expertise: Solid working knowledge of Windows and macOS environments, active directory/cloud identity tools, and basic network troubleshooting (TCP/IP, VPN, Wi-Fi).
 * Customer-First Mindset: Strong interpersonal skills, patience, and a service-oriented approach to helping non-technical users overcome challenges.
 * Language Skills: Fluent proficiency in German (C1/C2) and professional working proficiency in English.
 * Background: A degree in Information Technology, computer science, or equivalent technical certifications (e.g., CompTIA, Microsoft).

## Description

As an IT Support Specialist at Tunezja, you will serve as the backbone of our technical operations, delivering exceptional service and technical support to our growing team.

 * Technical Helpdesk Support: Handle 1st and 2nd-level IT support requests, troubleshooting hardware, software, network, and peripheral issues efficiently.
 * Workspace Setup & Management: Provision, configure, and deploy laptops, workstations, and mobile devices for new and existing team members.
 * User & Access Administration: Manage user accounts, permissions, and security access across cloud services, corporate directories, and internal tools.
 * Maintenance & Security: Execute routine software updates, system patches, network checks, and assist with cybersecurity best practices.
 * Documentation: Maintain clear, up-to-date IT documentation, troubleshooting logs, and internal knowledge-base articles to streamline future support.


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