> Markdown version of [/jobs/ext/2360836-principal-professional-services-consultant](https://www.wearedevelopers.com/jobs/ext/2360836-principal-professional-services-consultant). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Principal Professional Services Consultant - **Company:** Genesys - **Location:** Munchen, Germany - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** JavaScript (Programming Language), Application Programming Interfaces (APIs), Artificial Intelligence, Amazon Web Services, DevOps, JSON, Microsoft Visio, Microsoft PowerPoint, Presentation Programs, Lucidchart, Salesforce.Com, Software Engineering, Virtual Office, Chatbots, Genesys, Multi-Agent Systems, Information Technology, Virtual Agents, Servicenow - **Published:** August 25, 2026 - **Apply:** https://de.indeed.com/viewjob?jk=ec47bbfabc6a90e1 ## About the Role * Bachelor's degree in Computer Science or related field (or equivalent technical experience) * 8+ years of relevant professional consulting experience, including at least 3 years with Genesys Cloud solutions or similar CX, CRM, or AI orchestration platforms (e.g., Google CCAI, Salesforce, Microsoft, NICE CXone, Verint, AWS Connect, ServiceNow, or similar). * Advanced understanding of modern cloud concepts and architectures (Amazon Web Services is preferred) * Proven ability to communicate complex technical concepts clearly and effectively * Good experience with diagramming and presentation tools such as LucidChart, Microsoft Visio, and Microsoft PowerPoint * Must be fluent in German and English (written and spoken) Highly Desired Technical Skills: * Experience designing or implementing AI-powered customer solutions such as Voicebots, chatbots, co-pilots, Agentic AI, AI-driven analytics solutions etc. * Hands-on experience with application development using APIs, JSON, and JavaScript * Understanding of DevOps principles and CI/CD pipelining tools Business and Soft Skills: * Demonstrated ability to lead large-scale, fast-paced technical projects * Strong written and verbal communication, including escalation management * Able to lead and challenge customers as needed to guide/influence solution direction * Business-outcome focused mindset with strong problem-solving and organizational skills * Ability to manage time effectively and work independently or in collaborative team environments * Occasional travel (approximately 25%), including international engagements ## Description As a Principal PS Consultant, you will partner with customers to design, build, and deliver innovative contact centre and AI-powered experience orchestration solutions with Genesys Cloud. This role blends technical leadership with consultative expertise to ensure that customer goals align with Genesys' strategic vision and best practices. You will drive successful project delivery by providing architecture guidance, fostering customer trust, and ensuring seamless integration of Genesys technologies., * Serve as the lead technical architect for complex Genesys Cloud projects, ensuring high-quality solution delivery for enterprise or strategic customers * Configure, integrate, and deploy Genesys Cloud solutions in accordance with Professional Services implementation standards * Collaborate with Project Managers to define project scope, deliverables, and timelines * Provide technical mentorship and training to internal teams and customers * Identify and resolve engagement-related challenges proactively, escalating issues when appropriate * Recommend process improvements to enhance efficiency and delivery quality * Participate in knowledge sharing and improvement initiatives within the Professional Services organization, * Our Talent Acquisition team reviews your application with the hiring team. * A Talent Acquisition Partner will review your application and, if your background is aligned, schedule a Zoom interview. * Next, you'll meet the hiring manager and other members of the interview team. * We aim to keep the process focused and respectful of your time, with no more than five interviews in most cases. * After interviews are complete, our team will follow up with the final steps. Every application is reviewed by a person. Response times may vary by role and location, but our team will keep you informed throughout the process. Stay Connected Stay connected to learn more about how we're applying AI to customer and employee experience challenges and get notified when relevant opportunities become available. ## Related Videos - [GenAI after the Hype: Transforming Organizations with GenAI-based Agents](https://www.wearedevelopers.com/videos/1099-genai-after-the-hype-transforming-organizations-with-genai-based-agents) - [Wardley Maps for Software Developers](https://www.wearedevelopers.com/videos/665-wardley-maps-for-software-developers) - [From DevOps to Scaled DevOps: How We’re Rebuilding Continuous Delivery as a Platform](https://www.wearedevelopers.com/videos/100018-from-devops-to-scaled-devops-how-we-re-rebuilding-continuous-delivery-as-a-platform) - [Tips and Tricks for Working with JSON](https://www.wearedevelopers.com/videos/1229-tips-and-tricks-for-working-with-json) - [AI PowerPlay: Building High-Impact Teams & Transformative Solutions](https://www.wearedevelopers.com/videos/1005-ai-powerplay-building-high-impact-teams-transformative-solutions) - [The Design and Evolution of C++](https://www.wearedevelopers.com/videos/526-the-design-and-evolution-of-c) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023) - [Best Companies to Work For in Germany: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/33-best-companies-to-work-for-in-germany-top-25-companies-in-2023) - [What’s the Difference between a Junior, Mid, and Senior Developer?](https://www.wearedevelopers.com/magazine/238-what-s-the-difference-between-a-junior-mid-and-senior-developer) - [The 12 Best Jobs for Software Engineers](https://www.wearedevelopers.com/magazine/401-the-12-best-jobs-for-software-engineers) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)