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# IT Support Engineer

- **Company:** Ranson Barnes Recruitment Limited
- **Location:** Hinckley, UK
- **Salary:** £40,000.0 - £50,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Active Directory, Backup Devices, Microsoft Outlook, Business Systems, Cyber Security, Dynamic Host Configuration Protocol, Domain Name System (DNS), Hyper-V, Virtual Private Networks (VPN), JD Edwards EnterpriseOne, Microsoft Office, Networking Basics, Microsoft SharePoint, TCP/IP, Wide Area Networks, Wi-Fi Technology, Virtual Environment, Software Troubleshooting, Microsoft InTune, Laptops, Servicenow, User Accounts
- **Published:** August 20, 2026
- **Apply:** https://www.adzuna.co.uk/jobs/details/5848067881

## About the Role

* Previous experience in an IT Support, Service Desk, or Helpdesk role
 * Experience supporting an ERP system, preferably JDE / JD Edwards
 * Strong knowledge of Microsoft Windows and Microsoft 365
 * Understanding of Active Directory
 * Knowledge of networking fundamentals including TCP/IP, DNS, and DHCP
 * Strong troubleshooting and problem-solving skills
 * Excellent communication and customer service skills
 * Ability to work independently and manage multiple priorities
 * Full UK driving licence
 * Experience with Microsoft Intune, Endpoint Manager, Entra ID, Hyper-V, ServiceNow, or ITIL is advantageous

## Description

* Provide day-to-day IT support across hardware, software, networks, and peripheral equipment
 * Support and administer our ERP system, including JDE
 * Respond to and resolve ServiceNow helpdesk tickets
 * Troubleshoot PCs, laptops, mobile devices, printers, and connectivity issues
 * Support Microsoft 365 including Outlook, Teams, OneDrive, and SharePoint
 * Install, configure, and maintain IT hardware and software
 * Manage user accounts, permissions, and access through Active Directory and Microsoft 365
 * Support server infrastructure and virtual environments including Hyper-V
 * Assist with LAN, WAN, Wi-Fi, and VPN connectivity
 * Support system upgrades, migrations, backups, and cybersecurity processes
 * Maintain IT asset records and technical documentation
 * Provide guidance and support to users across the business

Technologies:

 * Active Directory
 * ERP
 * Hardware
 * Hyper-V
 * Support
 * ITIL
 * LAN
 * Microsoft 365
 * Microsoft Intune
 * Mobile
 * ServiceNow
 * SharePoint
 * TCP/IP
 * VPN
 * Windows
 * Office 365, We are partnering with a well-established organisation to recruit an IT Support Technician for our Leicester site. This is a varied, hands-on role supporting hardware, software, networks, Microsoft 365, and core business systems, with a key focus on administering our ERP system, ideally JDE / JD Edwards. The role is predominantly based in Leicester, with occasional travel to other company sites when required. We are an equal opportunities employer.


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