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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Technical Support Engineer - **Company:** Man Group - **Location:** London, UK - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, Virtual Private Networks (VPN), System Center Configuration Manager, Networking Basics, Microsoft InTune, Casper Suite - **Published:** August 25, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=11a477384a838084 ## About the Role * Proven experience in a fast-paced technical support environment, with a strong focus on user experience. * Analytical mindset with expertise in root cause analysis. * Experience in a similar role, with a strong technical skillset. Previous experience in financial services is advantageous. * Strong understanding of network fundamentals, including VPN and connectivity troubleshooting, effective diagnosis and resolution of complex infrastructure and application issues. * Proficient in deploying and supporting Windows and macOS devices, as well as Apple and Android devices within an MDM environment. * Skilled at diagnosing complex issues across core technologies and providing advice and mentorship within the team. ## Description We are looking for a Senior Technical Support Engineer to join the Tech Support team in London to ensure the stability, performance and smooth operation of business-critical systems across both front and back-office functions. The role involves conducting root cause analysis, proactively resolving recurring issues and driving continuous improvement through process optimization, workflow enhancements and automation. In addition to leading non-BAU initiatives and project work, the role also acts as a key escalation point between Tech Support and senior stakeholders, while also mentoring and supporting the development of engineers across the team. Role Responsibilities * Provide advanced troubleshooting and resolution for issues relating to Windows, macOS, VDI and mobile devices, including management through SCCM, Jamf, and Intune. * Act as a key escalation point and liaison between Tech Support and 3rd line engineering teams, coordinating with SMEs to drive complex issues to resolution. * Provide advanced troubleshooting and resolution of network and connectivity issues. * Serve as a primary escalation and communication channel between Tech Support and key business stakeholders, ensuring effective engagement and issue management. * Diagnose and resolve complex software and hardware escalations, providing technical guidance, expertise and support to colleagues as required. * Develop, document and implement processes, workflows and automations to improve operational efficiency, enhance technical capability, and reduce recurring incidents. * Contribute to non-BAU activities and project delivery, including technical escalations, VIP support, and service improvement initiatives. * Provide technical leadership, coaching, and mentorship to engineers within the team, promoting knowledge sharing and best practices. * Participate in the on-call support, providing coverage during weekends and bank holidays as required. ## Related Videos - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [Migrating half a million users to a new payment service provider](https://www.wearedevelopers.com/videos/730-migrating-half-a-million-users-to-a-new-payment-service-provider) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [WeAreDevelopers LIVE - Smoover - Who's Best at DevRel?](https://www.wearedevelopers.com/videos/1901-wearedevelopers-live-smoover-who-s-best-at-devrel) - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) ## Related Articles - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Should Tech Managers Be Developers First? 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