> Markdown version of [/jobs/ext/2365178-it-support-technician](https://www.wearedevelopers.com/jobs/ext/2365178-it-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician - **Company:** Danaher Corporation - **Location:** Sunnyvale, CA, United States (Remote available) - **Experience:** Experienced - **Salary:** $69,992.0 - $84,240.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Business Software, Cyber Security, Software Systems, Office365, Information Technology, Casper Suite - **Published:** August 1, 2026 - **Apply:** https://dejobs.org/x/x/232DD8820B494AE382FD67C1C1DD6FD1/job/ ## About the Role * High School diploma or higher with 2+ years of experience supporting end-users in person, via phone, and in an enterprise IT environment. * Demonstrated experience supporting Apple and Microsoft enterprise environments is required. This includes technologies such as JAMF, Active Directory, Windows, Microsoft 365 applications, and related endpoint management tools. * Experience managing support requests through an IT service management (ITSM) platform in a corporate environment. Demonstrated ability to prioritize incidents and service requests, maintain accurate documentation, meet service level expectations, and communicate effectively with end users throughout the support lifecycle. Travel, Motor Vehicle Record & Physical/Environment Requirements: * Must have a valid driver's license with an acceptable driving record. * Ability to lift, move or carry equipment up to 50lbs. It would be a plus if you also possess previous experience in: * CompTIA A+ or comparable certification * Experience supporting hardware and software beyond standard office products including lab workstations, lab equipment, and lab software. * Experience supporting scientific, manufacturing, or regulated business environments, including familiarity with the unique technical and operational requirements of laboratory and production users. ## Description The IT Support Technician is responsible for all operational aspects of support functions. Effective interpersonal skills matched to strong technical skills are key to this position. This role serves as an on-site technician, working closely with our users, business applications, network, servers, and information security and will require on-call support rotation. While this role will primarily support our Sunnyvale, California operations, an IT Support Technician will also provide assistance to our associates working remotely and globally. This position reports to the IT Support Services Manager (U.S.) and is part of the Information Technology team. This role is in Sunnyvale, California and will be an on-site role. In this role, you will have the opportunity to: * Install, configure, and troubleshoot a wide variety of hardware and software solutions through phone, web, and in-person support channels. Supported technologies include workstations, printers, thermal label printers, laboratory equipment, cameras, and other end-user devices, as well as both commercial and internally developed business applications. * Manage, prioritize, and resolve incidents and service requests through the IT service management (ITSM) system, ensuring issues are addressed within established service levels while providing timely communication and a positive support experience for end users. * Create, maintain, and improve technical documentation, knowledge articles, and support procedures to enable users and IT team members to complete recurring tasks efficiently and consistently while promoting knowledge sharing across the organization. ## Related Videos - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company) - [Cyber Security: Small, and Large!](https://www.wearedevelopers.com/videos/259-cyber-security-small-and-large) - [Autism in Tech](https://www.wearedevelopers.com/videos/427-autism-in-tech) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) - [Less Is More: How Lagom and Agile Can Create Harmonious Workflows](https://www.wearedevelopers.com/videos/1993-less-is-more-how-lagom-and-agile-can-create-harmonious-workflows) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)