> Markdown version of [/jobs/ext/2365228-storage-san-engineer](https://www.wearedevelopers.com/jobs/ext/2365228-storage-san-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Storage / SAN Engineer - **Company:** 22nd Century Technologies, Inc. - **Location:** Washington, DC, United States - **Contract:** Permanent contract - **Skills:** Configuration Management Databases, Digital Architecture, Disaster Recovery, Monitoring of Systems, Performance Tuning, Software Troubleshooting, Data Management - **Published:** August 28, 2026 - **Apply:** https://www.dice.com/job-detail/53344d3e-bdb0-4bd0-a35b-37db885343ae ## About the Role * Hands-on experience performing the core responsibilities and using the technologies/processes identified above in an enterprise IT environment. * Able to work independently on assigned activities while coordinating effectively across engineering, operations, service management, and program teams. * Strong troubleshooting, documentation, communication, and follow-through skills; comfortable working in structured change and compliance environments. ## Description Supports administration and operations of storage and SAN infrastructure, including provisioning, configuration, monitoring, and maintenance of storage arrays and SAN fabrics. The role works in an enterprise hosting environment and requires practical capability in enterprise storage and san administration, including fibre channel, san fabrics, and storage arrays; storage provisioning and configuration. What You Will Be Responsible For: * performs Tier 2/3 troubleshooting, root cause analysis, and storage updates, patches, and performance tuning. * supports backup, recovery, and data protection operations, onboarding of new technologies, and execution of Operational Rollout Plans. * executes changes through ITSM processes. * maintains configuration accuracy, documentation, and compliance. Supporting Deliverables: D-TEC-01 and D-TEC-07. D-TEC-03, D-TEC-04, and D-TEC-05. D-ITSM-01 and D-ITSM-02. D-TEC-06 and D-OM-02. Core Skills You Need on Day One: * Enterprise storage and SAN administration, including Fibre Channel, SAN fabrics, and storage arrays * storage provisioning and configuration * system monitoring and troubleshooting * performance tuning * backup, recovery, and data protection * and ITIL-aligned ITSM processes. Roles and Responsibilities: Supports administration and operations of storage and SAN infrastructure, including provisioning, configuration, monitoring, and maintenance of storage arrays and SAN fabrics * performs Tier 2/3 troubleshooting, root cause analysis, and storage updates, patches, and performance tuning * supports backup, recovery, and data protection operations, onboarding of new technologies, and execution of Operational Rollout Plans How the Role Operates: * Provide Tier 2/3 operational support, troubleshoot complex issues, perform root cause analysis, and drive issues through resolution. * Use ITIL-aligned ITSM processes for incidents, changes, configuration tracking, approvals, and operational documentation. * Keep system/configuration records, technical documentation, status information, and implementation details accurate and current. * Support onboarding, implementation, and rollout activities while coordinating dependencies with engineering and operations teams. * Monitor service/system performance, identify trends or risks, and take or recommend corrective action before issues affect service delivery. What Success Looks Like: * Systems and services remain stable, supportable, documented, and compliant with operational standards. * Incidents and technical issues are diagnosed efficiently, root causes are addressed, and recurring problems are reduced. * Changes, patches, provisioning, maintenance, and onboarding activities are executed accurately through approved processes. Deliverables You Will Support Your responsibility: Provide accurate operational/technical inputs, maintain supporting records, and complete assigned sections or artifacts early enough for internal quality review and Government submission. * D-TEC-01 Engineering Design Document / Implementation Plan: Document architecture/design, test plans, and implementation steps for new services or significant modifications and support Change Management approval. Timing: As required. * D-TEC-07 Operational Rollout Plan: Plan operational integration of new technology, including SOPs, training, monitoring integration, cutover steps, and operational readiness. Timing: As required for new technology/onboarding. * D-TEC-03 Monthly System Performance & Availability Report: Provide system health, availability, SLA uptime, CPU/memory/storage trends, capacity forecasts, and service interruption summaries. Timing: Monthly, as agreed upon award. * D-TEC-04 Root Cause Analysis (RCA) Report: Document the incident timeline, root cause, business impact, corrective actions, and recurrence-prevention measures for P1/P2 or major service-impacting incidents. Timing: Within 72 hours of incident resolution. * D-TEC-05 Backup and Recovery Success Report: Report enterprise backup job success/failure rates, issues, failed-job remediation, and recovery status. Timing: Weekly by close of business Tuesday. * D-ITSM-01 CMDB Accuracy Report: Report CMDB audit results, data-accuracy metrics, discrepancies, and remediation actions needed to maintain accurate configuration-item inventory. Timing: First day of each quarter. * D-ITSM-02 Change Management Process Report: Report RFC volume, change success rate and trends, and include ERB/CAB meeting minutes. Timing: First day of each month. * D-TEC-06 Technical Documentation Library: Create and continuously maintain SOPs, configuration guides, and system-administration documentation reflecting the current environment. Timing: Initial delivery 60 days after award; continuously maintained. * D-OM-02 Disaster Recovery / Restore Test Report: Document recovery-test results, test logs, findings, and corrective action plans. 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