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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Service Desk Representative - **Company:** Adams Multilingual Recruitment - **Location:** EDAM, Netherlands - **Experience:** Experienced - **Salary:** €4,500.0 - **Contract:** Temporary to permanent - **Skills:** CompTIA Security+, Information Systems, Issue Tracking Systems, Information Technology - **Published:** August 22, 2026 - **Apply:** https://adamsrecruitment.com/job/it-service-desk-representative-dutch-english/ ## About the Role * Valid driver's licence and own vehicle * Professional fluency in English, both written and spoken * Minimum 2-3 years of experience in an IT support or service desk role * Solid foundational technical knowledge across hardware and software, with a clear willingness to keep learning * Demonstrated ability to troubleshoot and resolve end-user issues in a structured, methodical way * Strong communication and interpersonal skills, comfortable with daily interaction with non-technical colleagues * A customer service mindset: patient, responsive, and focused on practical outcomes * Working knowledge of Dutch is a strong advantage, given regular contact with colleagues at the distribution centre * Exposure to ITSM platforms and familiarity with documenting incidents and resolutions within a ticketing system is a plus * Experience supporting point-of-sale systems or mobile device management is a plus * Relevant certifications such as ITIL Foundation, CompTIA A+, or CompTIA Security+ are an advantage * Associate's degree or higher in Computer Science, Information Systems, or a related field, or equivalent practical experience ## Description End-User Technical Support * Act as the primary point of contact for IT issues and requests across the distribution centre, the corporate office, and retail locations in the region * Diagnose and resolve problems across a range of devices, including desktop computers, laptops, mobile devices, and point-of-sale terminals * Manage user access across various systems and applications, including provisioning and deprovisioning * Log all incidents, requests, and resolutions accurately and in sufficient detail within the ITSM platform * Maintain and update the IT asset inventory according to established processes Knowledge Management and Training * Develop and keep current a set of standard operating procedures for common support scenarios * Deliver practical guidance and informal training to end users on IT tools and equipment, to reduce repeat incidents and improve self-sufficiency * Produce accessible reference materials and guides that allow users to resolve minor issues independently before escalating Project and Initiative Support * Support the rollout of new software, hardware upgrades, and infrastructure changes by contributing to testing, deployment, and user-facing communication * Work alongside project and business teams to ensure IT implementation timelines align with operational requirements * Evaluate and provide feedback on new technology tools and solutions as they are assessed for adoption ## Related Videos - [Recruiting in 2025: Will AI Help or Take Over?](https://www.wearedevelopers.com/videos/1301-recruiting-in-2025-will-ai-help-or-take-over) - [Microservices? 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