> Markdown version of [/jobs/ext/2366044-technical-support-engineer](https://www.wearedevelopers.com/jobs/ext/2366044-technical-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Technical Support Engineer - **Company:** VITEC - **Location:** Châtillon, France (Remote available) - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Linux, Web Development, Internet Protocol, IPTV, IP Multicasting, Shell Script, Information Technology - **Published:** August 11, 2026 - **Apply:** https://fr.indeed.com/viewjob?jk=00887ea64d83918d ## About the Role * A technical professional with 1 to 3 years experience in a customer-facing product support role. * Qualified in Computer Science, Engineering, Networking or related field The ideal candidate should have all of the following personal attributes : * Excellent written/verbal communication skills in French and English * Good troubleshooting skills * The ability to build customer relationships * The desire and commitment to provide great customer service The ideal candidate should have some of the following skills and experiences : * Good general skills in computing and technology * Working knowledge of Linux * Knowledge of IP network-based products and IP networking solutions * Knowledge of digital audio/video technologies * Skills in software, shell scripting and/or web development ## Description The VITEC Technical Support Team provides Technical Support to our partners and customers, helping to answer questions and solve problems. The European Technical Support Team is based in offices in France, Germany and Scotland, and also works closely with the company's Technical Support Teams in the Middle East, Asia Pacific and the Americas. This role is based in our office in Chatillon and requires presence in the office most of the time to work directly with the wide range of VITEC products in our lab. Occasional remote working will however be possible depending on business needs. Profil: Role Specific Responsibilities : The position of Technical Support Engineer will involve the following duties on a day to day basis : * Providing email/telephone support to our partners and customers during office hours, Monday - Friday * Troubleshooting problems/answering questions related to: oVITEC's IPTV and digital signage products/solutions oDigital video and broadcast TV oIP networking and IP multicast oIntegration with third party products * Assisting application developers to integrate with our products using our published APIs * Writing knowledgebase articles to share information both internally and externally * Collaborating with colleagues in our global Technical Support Team, to collectively help solve customer issues The role may also involve the following on an occasional basis: * Travel in France and Western Europe, in order to assist with equipment installation and/or troubleshooting (at most one week per month) * Weekend on-call cover (at most once per month) ## Related Videos - [MCP doesn’t suck — your agent does](https://www.wearedevelopers.com/videos/100202-mcp-doesn-t-suck-your-agent-does) - [Docker network without Docker](https://www.wearedevelopers.com/videos/1418-docker-network-without-docker) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Reusing apps between teams and environments through Containers](https://www.wearedevelopers.com/videos/107-reusing-apps-between-teams-and-environments-through-containers) - [Docker exec without Docker](https://www.wearedevelopers.com/videos/1094-docker-exec-without-docker) - [Bringing digital education to refugee and host communities in remote regions of Africa](https://www.wearedevelopers.com/videos/644-bringing-digital-education-to-refugee-and-host-communities-in-remote-regions-of-africa) ## Related Articles - [Best Companies to Work For in Paris: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/190-best-companies-to-work-for-in-paris-top-25-companies-in-2023) - [How to Find Tech Jobs in Vienna](https://www.wearedevelopers.com/magazine/292-how-to-find-tech-jobs-in-vienna) - [Where to Find Entry-Level Software Engineering Jobs](https://www.wearedevelopers.com/magazine/397-where-to-find-entry-level-software-engineering-jobs) - [Best Companies to Work For in France: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/189-best-companies-to-work-for-in-france-top-25-companies-in-2023) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany)