> Markdown version of [/jobs/ext/2366641-senior-business-applications-analyst-crm-remote-uk-yardi-crm-experience-preferred](https://www.wearedevelopers.com/jobs/ext/2366641-senior-business-applications-analyst-crm-remote-uk-yardi-crm-experience-preferred). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior Business Applications Analyst, CRM - REMOTE (UK) - Yardi CRM experience preferred - **Company:** HCN UK Management Services Ltd - **Location:** UK (Remote available) - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Agile Methodology, Business Software, Functional Dependencies - **Published:** August 28, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=4949ea0fa591e62d ## About the Role Skills / Specialized Knowledge: * Ability to manage portfolios of work * Solid understanding of project management and agile practices, with the ability to teach and coach others * Keen ability to engage and work with different teams * Strong interpersonal, conflict management, and communications skills * Effective documentation and reporting skills Experience: * At least 4 years of operations, financial, or technology implementation * Strong understanding of customer journey design and best practices * Proven experience working on complex CRM implementation projects * Preferred experience with Yardi's CRM, RentCafé and associated modules * Project Management and Technical Support experience * Experience planning and working on implementations of system changes in a SOX environment is preferred Education: * Bachelor's degree in accounting, finance, marketing, or a related field is preferred * Agile, Six Sigma, or PMP certification strongly preferred Employment is contingent upon the successful completion of a background check, drug screening, and verification of employment, education, and other credentials relevant to the position. ## Description The Senior Analyst, Operations - Business Applications is an experienced and dynamic team player who will play a pivotal role in the implementation and ongoing support of Welltower's Yardi CRM and RentCafe modules. The ideal candidate possesses the ability to work cross-functionally to streamline the sales process and improve operational efficiencies. The Analyst, Operations - Business Applications will be required to work within a high demand, performance driven environment that focuses on implementing scalable solutions that are aligned with the company's overall business strategy., * Develops and leverages relationships with internal and external stakeholders to meet strategic business objectives * Provides expertise in designing and optimizing resident journeys, ensuring standardization * Work closely with the Yardi Implementation team and third-party data consultants in the execution of the implementation of the CRM and RentCafé modules * Works closely with AVP, Operations in the development and implementation of comprehensive training programs across multiple mediums * Contributes to maintaining project plans and timelines * Conducts comprehensive training to ensure proficient CRM and RentCafe system use * Provides ongoing support addressing issues, and continuously optimizing workflows * Collaborates with internal support teams to resolve challenges * Implements quality assurance processes * Understands and fosters cross-program and cross-functional dependencies to champion execution success and maximize value capture * Establishes best practices and ensures solution delivery adheres to defined standards * Manages to business case or approved budget by controlling spend related to one-time and recurring costs while generating value or earnings by driving ROI * Develops regular and thorough status communications for senior leadership and stakeholders * Anticipates and mitigates risks, dependencies, and impediments to facilitate resolutions OTHER DUTIES Please note this job description is not designed to provide a comprehensive listing of activities, duties, or responsibilities that are required of this role. Duties, responsibilities, and activities may change at any time with or without notice. TRAVEL Out-of-area and overnight travel should be expected as outlined in specific projects for which this role will engage.