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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Support Technician - **Company:** XPEL BV - **Location:** Tilburg, Netherlands - **Experience:** Experienced - **Salary:** €3,025.0 - €3,198.0 - **Contract:** Permanent contract - **Skills:** Testing (Software), Microsoft Windows, Active Directory, Microsoft Office, Procurement Software, TeamViewer, Software Licensing, Office365, Tablet Computers, Laptops - **Published:** August 25, 2026 - **Apply:** https://nl.indeed.com/viewjob?jk=0c21bba8f951a1ae ## About the Role * IT education (MBO-level) * Minimum of 4 years of experience in Helpdesk Support Tier 1 hardware and software * At least 2 years of experience with O365. * At least 3 years of experience with Windows 10 and 11 * Maintenance experience with plotters is a plus * A positive and respectful attitude * Experience working in a global IT environment * Availability to travel * Strong teamwork and communication skills Minimum knowledge and skills: * You are solution-oriented, organized and motivated and you can work well independently and in a team * You have good written and verbal communication skills * In addition, you also have good critical thinking and problem-solving skills * You speak Dutch and English (Spanish or French is a plus). ## Description We are looking for an IT Service Desk Technician to help our customers and internal employees with our unique Design Access Program (DAP) software. The IT Service Desk Technician will represent XPEL as an expert assisting our customers (sometimes on site in Europe) with setting up, installing, operating and troubleshooting the cutter. Of course, you will be trained in the role, as DAP software is our own software. * Assist with the installation, operation, and troubleshooting of cutters * Provide training for end users on basic use and functionality of plotter, XPEL DAP software, and other common applications * Documenting the troubleshooting steps with the plotter * Collaborate with the XPEL DAP team to conduct software testing prior to customer updates * Provide troubleshooting support through chat room communication and training sessions * Provide technical support for: hardware (laptops, tablets, printers, plotters, and mobile phones) and software (MS Office, XPEL DAP software, TeamViewer, MS Edge, and other programs) * Create and delete new Active Directory accounts * Create and delete new O365 accounts * Managing permissions in Active Directory * Managing software licenses * IT procurement for laptops, docking stations, keyboards, mice, printers and software * Manage access control system * Ensuring clear communication with customers and team members to ensure that all issues are resolved thoroughly, with a focus on customer satisfaction * Follow consistently documented processes and procedures * Create in-depth solution documentation based on XPEL procedures * Participate in pre-release testing for new products if necessary ## Related Videos - [One year of the CO2-challenge – insights and lessons learned](https://www.wearedevelopers.com/videos/100251-one-year-of-the-co2-challenge-insights-and-lessons-learned) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Synthetic Insiders: The New AI Risk to Your Org](https://www.wearedevelopers.com/videos/100057-synthetic-insiders-the-new-ai-risk-to-your-org) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [The Developer Workstation Blind Spot: Why Your Security Stack Can't See What Matters Most](https://www.wearedevelopers.com/videos/100254-the-developer-workstation-blind-spot-why-your-security-stack-can-t-see-what-matters-most) ## Related Articles - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [The Netherlands – Europe’s powerhouse for software development?](https://www.wearedevelopers.com/magazine/31-the-netherlands-europe-s-powerhouse-for-software-development) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [How to Find Tech Jobs in Amsterdam](https://www.wearedevelopers.com/magazine/279-how-to-find-tech-jobs-in-amsterdam) - [Software Developer Salary in The Netherlands [2023]](https://www.wearedevelopers.com/magazine/217-software-developer-salary-in-the-netherlands-2023) - [Average Salary in The Netherlands](https://www.wearedevelopers.com/magazine/272-average-salary-in-the-netherlands)