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# IT Supervisor, Enterprise Technical Services

- **Company:** Komatsu Ltd.
- **Location:** Ripley, TN, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Collaborative Software, Software Deployment, Peripherals, Information Technology
- **Published:** August 6, 2026
- **Apply:** https://jobs.localjobnetwork.com/apply/add/87982063/1

## About the Role

* Bachelor's degree in Information Technology or Related Field (or Experience in lieu of) 5+ years of IT experience; extensive knowledge of client support and troubleshooting Strong leadership, strategic thinking, and team management skills.
 * In-depth knowledge of change management principles, methodologies, and tools.
 * Strong customer service skillset
 * Proficient in the latest technology for IT hardware/peripherals, operating systems, and various applications.
 * Excellent project management and process improvement skills.
 * Ability to work independently in a fast-paced environment and handle multiple complex tasks. Experience with project management and collaboration tools.
 * Excellent communication, interpersonal skills.
 * Demonstrated experience leading small teams and influencing broader organizational change.
 * Strong analytical and problem-solving skills.
 * Ability to travel to other Komatsu locations as needed

## Description

An IT Support Supervisor position is available at our Ripley location near Memphis due to an upcoming retirement. This role involves supervising and leading technical staff who manage all client-based support issues.
Key Job Responsibilities

 * Lead, schedule, and supervise the IT desktop support team on the completion of all duties and operational requirements for a manufacturing facility.
 * Provide leadership to subordinates and select, coach, and develop employees for optimal effectiveness.
 * Identify competencies and skills and evaluate proficiency.
 * Address skill or proficiency gaps through coaching, training and working with the HR team.
 * Work closely with the support staff both onsite and remote, providing supervisory support for end-user device deployments, software installations and phone administration.
 * Create and maintain process and procedure documentation.
 * Define and update IT policies and procedures to ensure corporate standards are upheld.
 * Define and enforce best practices and standards for how IT support specifically in the break/fix area operates. Remove roadblocks and/or redefine goals as necessary to meet business objectives.
 * Keep informed of developments in IT technologies.
 * Manage IT assets at multiple Komatsu locations (offices, warehouses, distribution centers, plants, factory stores, etc.)


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