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# IT Support Analyst II

- **Company:** Robert Half
- **Location:** Seattle, WA, United States
- **Salary:** $58,240.0 - $66,560.0
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, JIRA, User Authentication, Software Maintenance, Single Sign-On, Software Troubleshooting, User Accounts
- **Published:** August 28, 2026
- **Apply:** https://www.dice.com/job-detail/29c95961-7114-4313-899c-9a4a90ddccdc

## About the Role

* Hands-on experience supporting Windows operating systems.
 * Experience troubleshooting Single Sign-On (SSO) and user authentication issues.
 * Experience supporting Active Directory in a hybrid environment.
 * Working knowledge of Microsoft 365, including basic troubleshooting.
 * Strong troubleshooting and problem-solving skills.
 * Ability to work independently and take ownership of support issues.
 * Strong communication and customer service skills.
 * Adaptable and comfortable supporting users through organizational and technology changes., * Experience supporting application upgrades and ongoing maintenance.
 * Familiarity with macOS.
 * Experience working with Jira or a similar ticketing platform., All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

## Description

Robert Half is seeking an experienced IT Support Analyst II to support a client in the benefits administration and technology industry. This role will provide day-to-day technical support across a Windows-based environment, with a focus on Microsoft 365, Single Sign-On (SSO), Active Directory, applications, and endpoint-related issues., * Provide day-to-day technical support across Windows OS, Microsoft 365, SSO, and Active Directory.

 * Troubleshoot user access, account, authentication, application, and endpoint-related issues.
 * Support a hybrid Active Directory environment, including user accounts, permissions, and access-related troubleshooting.
 * Provide basic troubleshooting and support across the Microsoft 365 environment.
 * Assist with application upgrades and ongoing application maintenance.
 * Support the IT team with ongoing and upcoming technology projects.
 * Troubleshoot hardware, software, and application issues and take ownership through resolution or appropriate escalation.
 * Document and manage support requests through Jira.
 * Provide technical support to employees as the organization continues expanding its return-to-office presence.


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