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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Lead Implementation Manager - **Company:** Arrow Global - **Location:** Manchester, UK - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Application Programming Interfaces (APIs), Artificial Intelligence, Confluence, JIRA, Software as a Service, Data Structures, RAID, PRINCE2, Scrum Methodology, Single Sign-On, Enterprise Software Applications, Enterprise Integration, Webhooks, Data Pipelines - **Published:** August 10, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=67eb7f1ceb9a970a ## About the Role * Substantial experience in technical implementation, technical customer success, technical project/programme management, or solutions delivery for software products sold to external clients (SaaS / enterprise software). * Demonstrable track record of personally owning complex, multi-stakeholder software implementations through to successful go-live and adoption. * Strong project management discipline, including planning, dependency and risk management, and governance, with the judgement to know when to apply rigour and when to move fast. * Excellent stakeholder management, up to and including executive/C-level sponsors, with the gravitas to hold difficult conversations and the empathy to keep relationships strong. * Technical fluency, comfortable reading configurations, data mappings, logs, and API documentation, and able to converse credibly with engineers and challenge technical assumptions. * Clear, structured written and verbal communication, including executive-level reporting. * Comfortable operating autonomously and ambiguously as the most senior delivery person in the room. * Experience implementing AI / ML or data-intensive products is desirable, along with an understanding of the specific delivery nuances these bring, such as data readiness, model behaviour, and explainability. * Exposure to regulated environments, such as financial services or FCA-regulated settings, is desirable, along with familiarity with the governance and risk expectations involved. * Familiarity with integration concepts such as APIs, webhooks, SSO, and data pipelines, and tooling such as Jira/Confluence, is desirable. * Experience shaping implementation methodology or playbooks at a team or organisational level is desirable. * A relevant certification, such as PMP, PRINCE2, or Agile/Scrum, is useful but not required. ## Description We are looking for a Lead Implementation Manager to own the end-to-end technical delivery of our software to external clients - from kick-off through to live, adopted, and referenceable. You will be the single point of accountability for each implementation: orchestrating the customer, our product and engineering teams, and third parties so that complex software lands cleanly, on time, and to the value the client signed up for., * Own delivery of the implementation lifecycle for a portfolio of client accounts, from deployment, configuration, and testing through to training, adoption, and handover to ongoing support. * Build and maintain robust delivery plans, RAID logs, and governance rhythms, proactively managing scope, timelines, dependencies, and risk in line with client regulatory and compliance frameworks. * Use product analytics and business analysis to drive implementations to a clear "done" state, where the client is live, adopting the product, and realising intended outcomes. * Act as the trusted senior point of contact for client stakeholders, from operational users through to executive sponsors. * Manage expectations and navigate competing priorities, holding firm but constructive lines on scope and commercial boundaries. * Translate fluidly between business intent and technical reality, ensuring clear communication between clients and internal teams. * Work closely with product and engineering teams, validating releases, triaging issues, and representing customer technical needs with precision. * Read and reason about configurations, data structures, integration patterns, and API behaviour well enough to scope work accurately and challenge estimates. * Feed structured, prioritised insight back into the product roadmap based on real implementation experience. * Produce clear, concise status and risk reporting for executive and leadership audiences, with a defensible view on RAG status, risk, and forecast. * Surface escalations early, bringing options and recommendations to leadership. * Codify best practice through playbooks, templates, and repeatable implementation methodology that raise the bar across the team. ## Related Videos - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Why make use of an integration platform in today's software developments and infrastructure?](https://www.wearedevelopers.com/videos/758-why-make-use-of-an-integration-platform-in-today-s-software-developments-and-infrastructure) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [AI PowerPlay: Building High-Impact Teams & Transformative Solutions](https://www.wearedevelopers.com/videos/1005-ai-powerplay-building-high-impact-teams-transformative-solutions) - [The Intent Engineer: Closing the Gap Between Business & Engineering - Manuel Klein](https://www.wearedevelopers.com/videos/1855-the-intent-engineer-closing-the-gap-between-business-engineering-manuel-klein) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) ## Related Articles - [Navigating the AI Shift](https://www.wearedevelopers.com/magazine/629-navigating-the-ai-shift) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers) - [Coffee with Developers - Maria Apazoglou - Making AI understandable for all in production](https://www.wearedevelopers.com/magazine/475-coffee-with-developers-maria-apazoglou-making-ai-understandable-for-all-in-production) - [How to Become an AI Engineer](https://www.wearedevelopers.com/magazine/331-how-to-become-an-ai-engineer) - [Events like RSAC Get You CISOs. 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