> Markdown version of [/jobs/ext/2374655-support-engineer-cinema-support](https://www.wearedevelopers.com/jobs/ext/2374655-support-engineer-cinema-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Support Engineer, Cinema Support - **Company:** Dolby - **Location:** London, UK - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Software Applications, Confluence, Microsoft Office, Salesforce.Com - **Published:** August 6, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=e0d11dff20b91be6 ## About the Role * Minimum of 5 years of Tech Support work experience or 2 years, with BS degree * Proven work experience as a Technical Support Engineer, Desktop Support Engineer, IT Help Desk Technician, or similar role * Must be customer service oriented and believe in collaboration, adaptability, transparency, and teamwork. * Able to work independently to achieve goals established in a team environment. * Excellent written and verbal English communication skills and ability to work with internal and external customers with a wide range of knowledge and skill levels. * Strong problem-solving ability while under pressure to provide solutions. * Ability to work with a flexible and changing schedule. As part of on-call rosters to ensure 24/7 support, some work outside business hours or during weekends or bank holidays will be required. * Ability to travel as required, fulfilling position duties; some international travel required. Desired: * Experience and knowledge of SalesForce CRM * Experience working in and around motion picture theatres. * Proficient in use of office systems and software suites including Microsoft Office and Confluence * Bilingual or Trilingual * Experience in Postproduction or Cinema systems and workflow a plus * Interest in music, audio/video production, recording engineering, game/film audio or acoustics. ## Description Dolby's Group Entertainment and Support Services team supports an extensive array of hardware, systems, tools, and software applications our customers use in the theatrical exhibition entertainment industry. We provide engineering and technical support to dealers, integrators, and end customers. The team regularly interacts with cross-functional groups within Dolby as the "voice of the customer" providing practical insight, resolving technical issues, and driving improvements to Dolby's internal processes and products. As a support engineer, you will be involved directly with Dolby's cinema customers, helping them resolve problems and install our products. You will have the opportunity to complete assignments independently, work in generally defined practices and methods, apply knowledge and understanding of customer needs to solve technical problems, grow professionally in technical areas related to Dolby's business, and provide training and guidance to others., * Assist customers with performance problems that arise during the installation and operation of Dolby products. * Provide support through multiple channels (Phone, Email, Chat, and Portal) to dealers, integrators, end customers, and field technical teams using Dolby products with a diplomatic, professional, and service-oriented approach until they've solved a technical issue. * Ask customers targeted questions to understand the root of the problem quickly. * Properly gather information and escalate unresolved issues to appropriate internal teams (e.g., product management, engineering, or another team). * Provide prompt and accurate feedback and updates to customers. * Refer to internal databases or external resources to provide accurate solutions. * Ensure all issues are appropriately logged using internal case handling and communication systems in accordance with established procedures, specifications, and guidelines. * Prioritize and manage several open issues at one time. * Promote and maintain the quality and value associated with the Dolby brand by ensuring customer satisfaction in every transaction. * Utilizing established systems and maintaining accurate records of customer communications and support activities. * Deliver training to customers, field technical teams, and other internal staff on Dolby technologies and products. * Provide technical sales assistance to our customers by helping them understand the features of Dolby Products, leading to successful sales of our products. * Work with other team members on the creation, review, and maintenance of Dolby's support knowledgebase, technical documentation, and test materials ## Related Videos - [DevOps at Netflix](https://www.wearedevelopers.com/videos/270-devops-at-netflix) - [42 x 2 Canvases Later: Two Years, Two Minds, Many Lessons](https://www.wearedevelopers.com/videos/1458-42-x-2-canvases-later-two-years-two-minds-many-lessons) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [A Founder's Journey : From Startup Chaos to Purposeful Growth](https://www.wearedevelopers.com/videos/1926-a-founder-s-journey-from-startup-chaos-to-purposeful-growth) - [Cat Herding with Lions and Tigers - Christian Heilmann](https://www.wearedevelopers.com/videos/1785-cat-herding-with-lions-and-tigers-christian-heilmann) - [Designing UX for SRE Agents in High-Stakes Incidents](https://www.wearedevelopers.com/videos/100003-designing-ux-for-sre-agents-in-high-stakes-incidents) ## Related Articles - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london) - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The 12 Best Jobs for Software Engineers](https://www.wearedevelopers.com/magazine/401-the-12-best-jobs-for-software-engineers) - [Best Countries for Software Engineers](https://www.wearedevelopers.com/magazine/267-best-countries-for-software-engineers)