> Markdown version of [/jobs/ext/2375647-workplace-it-support-engineer](https://www.wearedevelopers.com/jobs/ext/2375647-workplace-it-support-engineer). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Workplace IT Support Engineer - **Company:** Stafide - **Location:** Amsterdam, Netherlands - **Experience:** Expert - **Contract:** Permanent contract - **Skills:** Cyber Security, Issue Tracking Systems, Information Technology Operations, Local Area Networks, Network Troubleshooting, Wi-Fi Technology, Servicenow, Unified Endpoint Management - **Published:** August 14, 2026 - **Apply:** https://www.careerjet.nl/job/nlcdefeded79421f0f835c7147020261c5/eaa ## About the Role * 6+ years of experience in enterprise IT support or workplace IT services. * Strong hands-on experience providing onsite L1/L2 IT support. * Proven experience supporting LAN and Wi-Fi environments. * Good understanding of enterprise printing services and troubleshooting. * Practical experience using ServiceNow for incident and service request management. * Experience supporting hardware deployment, configuration, and replacement activities. * Strong customer service and stakeholder communication skills. * Understanding of IT security, compliance, and operational procedures. * Experience working in structured enterprise IT environments. * Knowledge of workplace technology and Microsoft endpoint environments. You should possess the ability to: * Diagnose and resolve workplace IT incidents efficiently. * Troubleshoot LAN, Wi-Fi, printing, and endpoint-related issues. * Provide effective L1/L2 technical support in onsite environments. * Prioritize and manage incidents based on business impact and urgency. * Use ServiceNow effectively for incident tracking, documentation, and resolution. * Communicate technical issues clearly to both technical and non-technical users. ## Description * Amsterdam, Noord-Holland * Vast * Voltijds * 12 uren geleden As a Workplace IT Support Engineer, you will: * Provide L1/L2 onsite IT support for workplace incidents in enterprise environments. * Troubleshoot and resolve LAN and Wi-Fi connectivity issues. * Manage and support enterprise printing services and related incidents. * Perform LAN/Wi-Fi proximity interventions and troubleshoot network-related workplace issues. * Support hardware deployments, installations, configurations, and replacements. * Manage IT assets and update asset records through ServiceNow. * Handle incidents, service requests, and operational tasks using ServiceNow. * Ensure workplace IT operations comply with security and operational protocols. * Participate in governance reviews and support compliance-related activities., * Work effectively under pressure while maintaining a strong customer-service focus. * Follow security, compliance, and operational procedures consistently. * Support hardware rollouts and manage associated IT assets accurately. * Identify opportunities to automate or improve repetitive IT support processes. * Collaborate with infrastructure, security, and workplace technology teams. What We Bring to the Table: * An opportunity to work in a structured enterprise IT support environment. * Exposure to workplace infrastructure spanning endpoint, network, printing, and hardware services. * Opportunities to work with ServiceNow for enterprise service management. * Experience with LAN/Wi-Fi support and workplace network troubleshooting. * Exposure to enterprise hardware deployment and asset management processes. * Opportunities to work within established security and compliance frameworks. * Exposure to governance and operational review processes. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [Smart, Connected, Unexpected: The Wild Side of IoT and AI](https://www.wearedevelopers.com/videos/1113-smart-connected-unexpected-the-wild-side-of-iot-and-ai) - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [Robots are coming into the wild! Full-Stack Robotics Engineers, be ready!](https://www.wearedevelopers.com/videos/479-robots-are-coming-into-the-wild-full-stack-robotics-engineers-be-ready) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) ## Related Articles - [Best Companies in the Netherlands: Top 25 Companies in 2023 ](https://www.wearedevelopers.com/magazine/193-best-companies-in-the-netherlands-top-25-companies-in-2023) - [How to land a developer job in Amsterdam](https://www.wearedevelopers.com/magazine/36-how-to-land-a-developer-job-in-amsterdam) - [How to Find Tech Jobs in Amsterdam](https://www.wearedevelopers.com/magazine/279-how-to-find-tech-jobs-in-amsterdam) - [The Netherlands – Europe’s powerhouse for software development?](https://www.wearedevelopers.com/magazine/31-the-netherlands-europe-s-powerhouse-for-software-development) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Software Developer Salary in The Netherlands [2023]](https://www.wearedevelopers.com/magazine/217-software-developer-salary-in-the-netherlands-2023)