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# Senior Staff Machine Learning Engineer - Agentic AI

- **Company:** ServiceNow
- **Location:** Santa Clara, CA, United States
- **Experience:** Expert
- **Salary:** $201,300.0
- **Contract:** Permanent contract
- **Skills:** Java (Programming Language), Application Programming Interfaces (APIs), Artificial Intelligence, Application Layers, C++ (Programming Language), Software Quality, Data Structures, Distributed Systems, Python (Programming Language), Machine Learning, Systems Integration, Large Language Models, Multi-Agent Systems, Prompt Engineering, Deep Learning, Model Validation, Virtual Agents, Servicenow
- **Published:** August 18, 2026
- **Apply:** https://jobs.smartrecruiters.com/ServiceNow/744000143915904-senior-staff-machine-learning-engineer-agentic-ai

## About the Role

To be successful in this role you have:

 * 8+ years of software engineering with strong fundamentals in data structures, algorithms, and distributed systems.
 * Formal grounding in machine learning fundamentals - modeling, training, evaluation, and the principles behind modern deep learning, LLMs, and agent architectures.
 * Hands-on depth designing, shipping, and operating agentic systems in production - multi-agent orchestration, tool calling, planning loops, memory, and failure recovery. Not prototypes.
 * Proven experience building and operating production-grade, full-stack AI systems and services end to end - model integration, APIs, serving infrastructure, and the application layer.
 * Production-grade Python. Systems language (Go, Java, or C++) is a plus.
 * Working experience with frontier AI SDKs (Anthropic, Google, or OpenAI) - prompt engineering, structured outputs, and model evaluation in production settings.
 * Track record of technical leadership: architecture ownership, code quality bar-raising, and mentoring engineers on production AI practices.

## Description

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.


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