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# Associate Helpdesk Technician

- **Company:** Tutor Perini Corporation
- **Location:** New Rochelle, NY, United States
- **Experience:** Experienced
- **Salary:** $62,400.0 - $72,800.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Windows, Active Directory, ARM Architecture, Bomgar, Microsoft Outlook, Information Technology Operations, Virtual Private Networks (VPN), Project Management Software, Microsoft Office, Network Connections, Citrix Systems, Microsoft PowerPoint, Remote Desktop Services, TCP/IP, Xen Servers, Cisco Anyconnect, Bluebeam, Cyberark, Office365, Tablet Computers, Autodesk Autocad
- **Published:** August 11, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=40a5e9b7d18080a1

## About the Role

Applicants must be eligible to work in the United States without visa sponsorship now or in the future., * High School Diploma or equivalent required. Associate degree in conjunction with other certifications and work experience considered. Bachelor's degree is preferred.

 * Minimum of two years of IT service desk experience
 * CompTIA A+ certification preferred
 * Microsoft Certified Professional preferred
 * KCS (Knowledge Centered Service) or equivalent certification is a plus.
 * Proven mastery of Windows operating systems, including Windows 11.
 * Strong working knowledge of Active Directory - ability to create/modify/disable accounts. Familiarity with drive mappings/Desktop Authority application is recommended.
 * Ability to install, upgrade and troubleshoot computers, monitors, printers, copiers, and multi-function devices (MFPs).
 * Ability to troubleshoot network connection issues - both wired and wireless.
 * Understand and troubleshoot Microsoft Office 365 applications.
 * Ability to set up smart phones and tablet computers (iPads) for corporate access and basic troubleshooting support.
 * Excellent documentation and organizational skills.
 * Strong troubleshooting and problem-solving skills.
 * Excellent customer service skills and a genuine desire to help end-users, plus work well with others in a team-oriented environment.
 * Must be self-motivated and be able to work independently.

RELEVANT TECHNOLOGIES:

 * Windows 11
 * Microsoft Active Directory/Entra ID
 * Microsoft M365 Outlook/Exchange
 * MS Office 365 including Excel, Word, and PowerPoint
 * Mimecast
 * Windows Remote Desktop services
 * SmartDeploy
 * Cortex XDR
 * Bomgar Remote Support
 * Ninja One
 * TCP/IP
 * Cisco AnyConnect VPN
 * CyberArk/Idira
 * Citrix Workspace/Xen desktop
 * Desktop Authority
 * Knowledge of construction industry-related software such as Autodesk products, Procore, Bluebeam, etc., is a plus.

## Description

As an Associate Helpdesk Technician at Tutor Perini Corporation, reporting to the Manager of IT Operations , you will have the opportunity to:

 * Respond to end-user help tickets, calls, and emails, quickly diagnose problems and coach end-users through a wide variety of software and hardware related resolutions.
 * Manage user account changes in Active Directory/Entra ID.
 * Document and escalate incidents to responsible groups when necessary.
 * Prepare and publish self-help documentation for common "how to" problems.
 * Proactively monitor and perform troubleshooting to diagnose and isolate network problems and minimize downtime.
 * Image new PC's and update images on currently deployed PC's utilizing the SmartDeploy platform.
 * Inventory new equipment and software and perform periodic audits of deployed assets.


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