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# Senior Service Design Lead

- **Company:** Edward D. Jones & Co., L.P.
- **Location:** Tempe, AZ, United States
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Agile Methodology, Interaction Design, Service Design, User-Centered Design
- **Published:** August 15, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3354595718&tx=IT8982TYD&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* 5+ years of experience designing and delivering complex service design solutions across multiple customer and business touchpoints.
 * Bachelor's degree in Service Design, Business Design, Human-Centered Design, or a related field; experience in visual or experience design is a plus.
 * Deep expertise in service design, strategic design, and user-centered design methodologies, with a passion for solving complex customer and business challenges.
 * Proven ability to conduct, analyze, and synthesize qualitative and quantitative research into actionable insights and design opportunities.
 * Strong proficiency in creating and communicating journey maps, service blueprints, service concepts, prototypes, and design specifications.
 * Hands-on practitioner with experience in service design, UX design, interaction design, and service prototyping, supported by a strong portfolio of impactful work.
 * Skilled facilitator with experience leading workshops, design sprints, training sessions, and cross-functional collaboration activities.
 * Excellent communication, storytelling, and presentation skills, with the ability to influence stakeholders, articulate design strategies, and build strong client relationships.
 * Collaborative, adaptable, and growth-oriented professional with knowledge of Agile methodologies, an understanding of technology's impact on design, and a positive, proactive approach to problem solving.

## Description

* Partner reciprocally with business partners and subject matter experts across business, technology, risk, data, and platform teams to accurately and completely document processes and service journeys - both current and future state.
 * Facilitate information-gathering sessions and workshops with subject matter experts to build shared, exchanged views of current-state processes, using virtual whiteboarding tools such as Mural as well as in-person whiteboarding.
 * Research and document business rules, applications, data use, and risks that shape the branch experience.
 * Plan and execute system mapping, customer journeys, service blueprints, scenarios, and service specifications.
 * Analyze research to identify and generate meaningful insights and behavioral patterns that uncover internal and external user needs.
 * Validate and communicate the details of current-state process maps and service blueprints with subject matter experts and key partners.
 * Document process maps and service blueprints in standard formats, ensuring consistency and reusability across the team.
 * Create presentations and design strategy documentation that turn insight and strategy into impactful, executable solutions.
 * Collaborate with product owners and leaders to define the product and service vision, drive decisions, track issues, and help estimate resourcing, needs, and schedules.


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