> Markdown version of [/jobs/ext/2377770-junior-it-service-desk-technician](https://www.wearedevelopers.com/jobs/ext/2377770-junior-it-service-desk-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Junior IT Service Desk Technician - **Company:** Shine Germany GmbH - **Location:** Paris, France - **Experience:** Starter - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Apple Mac Systems, JIRA, Identity and Access Management, Okta, ServiceNow IT Service Management, Gsuite - **Published:** August 24, 2026 - **Apply:** https://fr.indeed.com/viewjob?jk=1864bc9a419416d7 ## About the Role We are looking for more than just a technical expert; we are seeking someone who thrives on human connection and proactive problem-solving. Our ideal candidate is someone who views every ticket as an opportunity to enable a colleague and every technical friction point as a chance to innovate. You are naturally curious, service-minded to the core, and excited by the prospect of collaborating with a diverse team to define a brand-new service desk excellence. If you possess a "can-do" attitude and a passion for empowering others through technology, you will find a home here where your initiative is celebrated and your impact is visible every day., * Evidence of relevant IT support experience * Language proficiency: + Fluent in English and Danish for our Copenhagen hub + Fluent in English and French for our Paris hub * Proven experience working within an IT ticketing system * Hands-on proficiency with Google Workspace or Microsoft 365 * Experience supporting both macOS and Windows environments Nice-to-Have Skills: * Experience with Okta (Identity and Access Management) * Familiarity with Kandji (Apple MDM) * Experience with Jira Service Management * Knowledge of Poly conferencing hardware * A keen interest in or experience with IT automations ## Description The IT Service Desk is a newly formed team within the IT department, and offers a rare opportunity to help define and shape a brand-new team culture from the ground up. We aren't just here to troubleshoot; we are here to clear the path. By fostering deep partnerships across the business, we act as a catalyst for success. Fostering a spirit of deep collaboration and proactive support our team's mission is centred on empowerment; day-to-day, enabling the business to do the things we do best. This is more than just a support role; it is a chance to shape the future of how we work together and serve our business community., We are looking for two on-site Junior IT Service Desk Technician - one to be based at our Headquarters in Paris, and the other to be based on-site in our Copenhagen offices. Stepping into this role, you'll play a key part in enabling a leading European fintech unicorn in it's a mission to restore the joy of running a business. You'll be the heartbeat of our workplace efficiency. You aren't just resolving tickets; but enabling a friction-free work environment that empowers every team member to do their best work, where your day-to-day is a dynamic mix of high-impact support and strategic collaboration. As a primary point of contact for office users in either our Paris or Copenhagen hubs, you will be an active presence in our offices 5 days a week, helping guide them through 5-day ensuring onboarding and offboarding experiences, from access to hardware setup and erasure sets a positive tone for their journey here. Whether you're troubleshooting hardware in meeting rooms, managing our asset lifecycle with precision, or triaging critical requests in Jira Service Management to keep global operations humming, your work is the glue that holds our digital and physical environment together. Beyond immediate support, you are a critical link in our escalation chain, collaborating closely with the IT Ops team to tackle complex technical challenges that fall beyond the first-line scope. Your true influence lies in your ability to observe, adapt, and improve to refine processes, close gaps, and help shape a culture defined by proactive enablement. You will leverage your experience in macOS and Windows environments, alongside your proficiency with Google Workspace, to act as a catalyst for success; clearing the path of technical friction, you enable the business to focus on the innovation and creative work that defines us. Within your first three months, you will master standard tasks to work independently on first-line support. Within six months, you will transition into a key contributor who identifies process improvements and helps solidify our team's evolving ways of working. ## Related Videos - [Improving quality with Agentic AI with Rovo Dev and Xray](https://www.wearedevelopers.com/videos/2005-improving-quality-with-agentic-ai-with-rovo-dev-and-xray) - [Local Candidates vs International Talent - Building the Very Best Dev Team](https://www.wearedevelopers.com/videos/1067-local-candidates-vs-international-talent-building-the-very-best-dev-team) - [Collaboration Quantified: Lessons from Open Source Developer Networks](https://www.wearedevelopers.com/videos/1422-collaboration-quantified-lessons-from-open-source-developer-networks) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [A guide for effective talent acquisition and sustainable integration of international employees](https://www.wearedevelopers.com/videos/1081-a-guide-for-effective-talent-acquisition-and-sustainable-integration-of-international-employees) - [Integrate your Cognitive Assistant with 3rd-party DBs and software](https://www.wearedevelopers.com/videos/249-integrate-your-cognitive-assistant-with-3rd-party-dbs-and-software) ## Related Articles - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Finding Jobs in Germany](https://www.wearedevelopers.com/magazine/375-finding-jobs-in-germany) - [The Biggest German Tech Companies](https://www.wearedevelopers.com/magazine/424-the-biggest-german-tech-companies) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Jobs in Germany for Americans](https://www.wearedevelopers.com/magazine/423-jobs-in-germany-for-americans) - [Best Companies to Work For in Berlin: Top 14 Companies in 2023 ](https://www.wearedevelopers.com/magazine/188-best-companies-to-work-for-in-berlin-top-14-companies-in-2023)