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# Salesforce System Administrator

- **Company:** Insight Global
- **Location:** Greensboro, NC, United States
- **Contract:** Permanent contract
- **Skills:** Business Process Modeling, System Configuration, Data Governance, Identity and Access Management, Salesforce.Com, Systems Integration, Data Management, Hardware Infrastructure
- **Published:** August 14, 2026
- **Apply:** https://www.juju.com/job/00000000gmyngg

## About the Role

Bachelor's degree from an appropriately accredited institution and two to four years of experience administering Salesforce with system-wide impact, or an equivalent combination of education and experience. Demonstrated responsibility for system configuration, access management, integrations, and operational support. Preferred Qualifications

## Description

* Serves as a person responsible for the health of the suite, managing configuration, security, and core system setup.

 * Designs and maintains workflows, automation, and data standards to support business processes.

 * Leads ongoing improvements to streamline processes, reduce manual work, and improve data quality and user experience.

 * Analyzes business needs and configures the system to support consistent, efficient processes across departments.

 * Ensures system changes do not negatively impact integrations or downstream systems.

 * Provides end-user support, troubleshooting, and guidance on system functionality.

 * Ensures input devices / hardware components are installed and functioning per specifications

 * Develops reports and dashboards and supports data-driven decision-making.

 * Works with stakeholders to ensure the application supports key metrics and business goals.

 * Serves as backup administrator for other applications, as assigned.

 * Change Management and Communication (20%)

 * Evaluates updates, patches, and enhancements for system and integration impact.

 * Assesses risks and ensures changes align with institutional standards.

 * Communicates changes, coordinates testing, and minimizes disruption to users and business processes.

 * Documentation, Training, and Knowledge Transfer (20%)

 * Maintains clear documentation for system configuration, procedures, and user guidance.

 * Ensures cross-training and knowledge sharing to support continuity.

 * Develops and delivers training for users and stakeholders.

 * Integrations and Vendor Coordination (15%)

 * Manages integrations between service platform(s) and enterprise systems (e.g., SSO, ERP/SIS, data platforms).

 * Works with technical teams to resolve dependencies and issues.

 * Serves as the primary contact for vendors, including support, upgrades, and roadmap planning.

 * Security, Audit, and Compliance (15%)

 * Supports audits by maintaining documentation of access, configuration, and controls.

 * Addresses audit findings and ensures timely remediation.

Manages user access in accordance with institutional policies and security best practices.


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