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# Major Incident Manager / Incident Commander - Chandler, AZ/ Jacksonville, FL

- **Company:** Manpower
- **Location:** Chandler, AZ, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Linux, Monitoring of Systems, Tivoli Management Framework, Information Technology Operations, Microsoft Office, Oracle (Applications), Release Management, Computer Networking Systems, Splunk, Dynatrace, Servicenow
- **Published:** August 16, 2026
- **Apply:** https://www.techcareers.com/job.asp?id=3355968812&tx=DT10596UYT&pt=1&aff=0B19D771-A501-4A5E-8338-2A822B784D54&utm_source=Job%20Feed&utm_medium=textkernel&utm_campaign=DE&utm_term=0B19D771-A501-4A5E-8338-2A822B784D54

## About the Role

* Minimum of 3-5 years of experience in incident triage and event management within large IT operations environments.
 * Proficiency with ServiceNow, AIOps, and Microsoft Office Suite; familiarity with Splunk, Dynatrace, and Netcool is a plus.
 * Strong understanding of ITIL methodologies, including Incident, Problem, Change, and Release Management.
 * Experience supporting application, infrastructure, and network systems, including Windows, Linux, and Oracle environments.
 * Excellent verbal and written communication skills, with the ability to articulate technical issues clearly to diverse audiences.

## Description

* Lead technical triage calls to manage and resolve high-priority incidents impacting business services.
 * Coordinate across diverse technical teams to ensure timely restoration of services and effective incident communication.
 * Utilize monitoring tools and dashboards to proactively identify, analyze, and respond to application and infrastructure alerts.
 * Develop and execute troubleshooting procedures, escalating issues as needed to ensure rapid resolution.
 * Drive operational excellence by analyzing trends, automating monitoring processes, and improving incident management workflows.


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