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# Help Desk Tier 1

- **Company:** Insight Global
- **Location:** Washington, DC, United States
- **Contract:** Internship / Graduate position
- **Skills:** JIRA, Issue Tracking Systems, Servicenow
- **Published:** August 22, 2026
- **Apply:** https://dejobs.org/x/x/37BA3215F4DB449AB05545CFBBEFFB20/job/

## About the Role

Excellent verbal and written communication skills.

Strong attention to detail and note-taking abilities.

Experience using a ticketing system or demonstrated ability to learn one quickly.

Ability to accurately document issues and create detailed support tickets.

Strong problem-solving and troubleshooting skills.

Ability to work effectively in a collaborative team environment.

Eligibility to obtain and maintain a DOJ Public Trust clearance. Experience with JIRA or similar ticketing systems such as ServiceNow or Remedy.

Recent college graduate or early-career IT professional.

Previous help desk, technical support, customer service, internship, or IT support experience.

Familiarity with Windows desktop support and common end-user technical issues.

Technical certifications are a plus but not required.

Demonstrated interest in building a long-term career in IT.

## Description

We are seeking a Tier 1 Help Desk for a program supporting the Department of Justice (DOJ). This individual will be responsible for providing first-level technical support to DOJ users through phone, email, and ticketing systems. The ideal candidate is a strong communicator with excellent customer service skills who enjoys solving problems and helping end users.


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