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# Product Support Analyst - Centricity - Remote US

- **Company:** American Mortgage Consultants, Inc.
- **Location:** Lansing, MI, United States
- **Experience:** Starter
- **Salary:** $55,000.0 - $75,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Application Configuration Access Protocols, Microsoft Outlook, Microsoft Office, Microsoft PowerPoint, Regression Testing, Software Engineering, Product Software Implementation Methods, Data Logging
- **Published:** August 22, 2026
- **Apply:** https://dejobs.org/x/x/8342D45137254A3C932053C71656AEB0/job/

## About the Role

* Minimum of 1-2 years of Secondary Marketing, Mortgage Lending, Mortgage Technology, Loan Trading, Capital Markets Operations, or related industry experience.
 * Minimum of six months in a production support, software support, implementation, operations, or other client-facing support role.
 * Experience supporting software implementations, client-facing production support, application configuration, UAT/QA testing, or post-go-live support activities.
 * Ability to manage multiple tasks and priorities in a fast-paced environment.
 * Proficiency with Microsoft Office products, including Outlook, Word, Excel, Teams, and PowerPoint.
 * Effective written and verbal communication skills, with strong analytical skills and sound judgment to resolve moderately complex issues within established processes.

## Description

* Provide day-to-day support to promote client adoption after go-live, reinforcing standard usage and addressing routine client questions.
 * Support production usage by receiving client issues, performing initial triage, and documenting and validating details required for follow-up.
 * Route production issues and requests to appropriate internal resources, including software development, product, implementation, infrastructure, and other internal teams, and track updates through resolution.
 * Support client-paid UAT/QA testing engagements by executing test cases, validating functionality, documenting results, logging defects, and supporting retesting activities.
 * Assist with release validation, regression testing, configuration validation, workflow testing, integration/file testing, and production readiness activities as assigned.
 * Deliver Client Admin, end-user, and internal training sessions and/or training support as assigned.
 * Build and maintain working knowledge of SitusAMC software functionality, relevant industry concepts, and client workflows to support effective guidance and issue resolution.
 * Use discretion and independent judgment to address moderately complex production support and testing matters within established guidelines and escalation paths.


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