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# Desktop Support Technician

- **Company:** Robert Half
- **Location:** Merced, CA, United States
- **Experience:** Experienced
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Business Systems, Desktop Computing, Issue Tracking Systems, Software Engineering, Peripherals, Windows Client, User Accounts
- **Published:** August 19, 2026
- **Apply:** https://dejobs.org/x/x/D2B54027E5174EE0BF35B977AD38C685/job/

## About the Role

* Serve as a point of contact for district-specific applications by assisting users and coordinating with software providers when deeper support is needed. Requirements * 2+ years of experience in desktop support, help desk, or a related IT support environment.

 * Working knowledge of Windows 10, Windows 11, Microsoft Windows administration, and Microsoft 365 Enterprise support.

 * Experience using service desk or helpdesk ticketing systems to document, prioritize, and resolve incidents.

 * Familiarity with Active Directory, including user account maintenance and access updates.

 * Understanding of core troubleshooting practices for PCs, laptops, peripherals, and common software issues.

 * Ability to communicate effectively in both written and verbal form while supporting users with varying technical skill levels.

 * Capacity to manage multiple requests, stay organized under deadlines, and adapt to changing technology needs.

 * Associate degree in a related field preferred; relevant certifications or equivalent practical experience are also valued. Technology Doesn't Change the World, People Do.®

## Description

* Deliver responsive support through the service desk by diagnosing user issues, tracking requests, and ensuring timely resolution.

 * Install, configure, maintain, and repair desktop computers, laptops, and related accessories used throughout the organization.

 * Assist employees with hardware, software, and access-related problems, translating technical solutions into clear guidance for non-technical users.

 * Maintain accurate records for IT assets, prepare and deploy imaged devices, and coordinate scheduled equipment refresh activities.

 * Provision and support mobile devices, including setup, configuration, inventory tracking, and ongoing management.

 * Create, update, and remove user accounts and permissions within Active Directory and other business systems as part of onboarding and offboarding activities.

 * Prepare technical documentation and user-facing instructions to improve consistency, knowledge sharing, and support efficiency.

 * Configure and deploy printers and collaborate with external vendors on testing and rolling out software or technology services.


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