> Markdown version of [/jobs/ext/2379954-enterprise-it-service-manager](https://www.wearedevelopers.com/jobs/ext/2379954-enterprise-it-service-manager). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Enterprise IT Service Manager - **Company:** CACI International Inc. - **Location:** Hampton, VA, United States - **Experience:** Experienced - **Salary:** $68,400.0 - $143,700.0 - **Contract:** Permanent contract - **Skills:** Configuration Management, Collaborative Software, IT Management, Servicenow - **Published:** August 14, 2026 - **Apply:** https://dejobs.org/x/x/914C5F9497AC4C0DBCC957A150CEA6F6/job/ ## About the Role * CACI is seeking a highly motivated and experienced Enterprise IT Service Manager to support our U.S. Air Force customer at Langley Air Force Base in Hampton, VA., Required: * Active TS/SCI security clearance. * Bachelor's degree * A minimum of four years of operational AF DCGS experience. * ITIL v4 certification. Desired: * Enterprise Level Helpdesk and Customer Service Experience. * A familiarity with IT Service Management (ITSM) and/or DESMF. * Experience with simultaneously managing multiple projects and teams. * Experience with Remedy, Solutions Business Manager, or ServiceNow. * Prior experience as an ITSM Service Level Manager. * Ability to engage stakeholders through collaborative tools and services. ## Description * This position plays a critical role in supporting the Air Force Distributed Common Ground System (AF DCGS) and is integral to the success of the Enterprise Service Desk. * As an AF DCGS Management Center (AF DMC) IT Service Manager for regional hub operations, you will provide leadership and oversight for local IT service delivery while ensuring alignment with enterprise-wide processes and service standards. * This role requires a strong mix of technical expertise, operational leadership, and customer service focus in a mission-critical environment. * As an AF DCGS Management Center (AF DMC) IT Service Manager for regional hub operations, you will provide leadership and oversight for local IT service delivery while ensuring alignment with enterprise-wide processes and service standards.*This role requires a strong mix of technical expertise, operational leadership, and customer service focus in a mission-critical environment., * Promote and implement IT Service Management (ITSM) principles and processes to all groups interacting with Incident, Problem, Change, and Configuration Management as part of the AF-DCGS Enterprise Service Desk (ESD). * Work with government and senior staff to prepare schedules, establish milestones, develop work assignments, and produce progress reports and technical briefings. * Support exceptional customer service through superior leadership qualities - meeting deadlines, motivating and mentoring teams, exercising effective decision-making, and maintaining a commitment to high performance. * Ensure Operational Support Agreements and client expectations are met - Engages with client and other stakeholders face-to-face, via telephone, and through email to establish relationships, understand requirements, and communicate solutions or issues. * Facilitate collaboration between geographically separated teams - Providing continuous process improvement through incident management and problem management - Serves as a liaison between technology infrastructure, business stakeholders, and end users. * Identify opportunities for organic and new growth in contract scope and value. * Develop metrics deliverables and provide analysis for leadership consideration that will drive maintenance and sustainment actions. * Apply critical thinking skills in a challenging and fast paced environment to resolve customer priorities. * Ability to flex schedule to meet 24 x 7 operational requirements of the AF DCGS Weapon System. ## Related Videos - [Applying Agile Principles to Incident Management ](https://www.wearedevelopers.com/videos/101-applying-agile-principles-to-incident-management) - [SRE Methods In an Agency Environment](https://www.wearedevelopers.com/videos/348-sre-methods-in-an-agency-environment) - [Your Manager Doesn’t Come with a User Manual (But You Can Totally Write One)](https://www.wearedevelopers.com/videos/1495-your-manager-doesn-t-come-with-a-user-manual-but-you-can-totally-write-one) - [Agentic DevOps: How AI-Powered Automation Transforms Software Delivery on GitHub and Azure](https://www.wearedevelopers.com/videos/1539-agentic-devops-how-ai-powered-automation-transforms-software-delivery-on-github-and-azure) - [From Global Capability Centers to AI-Powered Command Centers](https://www.wearedevelopers.com/videos/100096-from-global-capability-centers-to-ai-powered-command-centers) - [AI in Production: applied AI & enterprise use cases](https://www.wearedevelopers.com/videos/100130-ai-in-production-applied-ai-enterprise-use-cases) ## Related Articles - [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [How We Built a Worry-Free System That Runs for 10+ Years – And What We’d Do Again](https://www.wearedevelopers.com/magazine/751-how-we-built-a-worry-free-system-that-runs-for-10-years-and-what-we-d-do-again) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)