> Markdown version of [/jobs/ext/2383440-helpdesk-desktop-support-technician](https://www.wearedevelopers.com/jobs/ext/2383440-helpdesk-desktop-support-technician). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Helpdesk / Desktop Support Technician - **Company:** Jungle Jim's - **Location:** Fairfield, OH, United States - **Experience:** Starter - **Salary:** $43,680.0 - $47,840.0 - **Contract:** Permanent contract - **Skills:** Proxmox, Microsoft Windows, Active Directory, System Configuration, Dynamic Host Configuration Protocol, Domain Name System (DNS), Hyper-V, Identity and Access Management, Issue Tracking Systems, Networking Hardware, Virtual Private Networks (VPN), TCP/IP, Virtualization Technology, Wi-Fi Technology, Enterprise Software Applications, Computer Network Technologies, Information Technology, Laptops, Cisco, User Accounts, Vmware - **Published:** August 3, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=048a1368a659683a ## About the Role The ideal candidate will not only possess strong core desktop support skills but will also have a foundational understanding of or exposure and the desire to learn enterprise networking (Cisco/Arista) and virtualization (VMware). This role offers an excellent opportunity to expand your skill set beyond traditional desktop support and gain exposure to enterprise infrastructure., * Experience: 1-3 years of hands-on experience in an IT Helpdesk or Desktop Support or similar experience * Software Needs: Strong technical proficiency supporting Windows 10/11. * Active Directory: Proven experience navigating Active Directory (creating users, resetting passwords, understanding organizational units). * Core Networking: Basic understanding of core networking concepts (TCP/IP, DNS, DHCP, VPNs, and Wi-Fi troubleshooting). * Customer Service: Excellent verbal and written communication skills along with patience working with non technical users., * Virtualization: Familiarity with VMware, Proxmox or Hyper-V environments. * Enterprise Networking: Exposure to or hands-on experience with Cisco or Arista networking equipment (switches, routers, or basic CLI commands). * Certifications: CompTIA A+, Network+, Security+, Cisco CCNA, or Microsoft equivalent certifications. ## Description We are seeking a dedicated and customer-focused Helpdesk / Desktop Support Technician to join our IT team. In this role, you will be the first line of support for our employees, ensuring their technology functions smoothly and efficiently. You will primarily operate within a Windows-based enterprise environment, heavily utilizing Active Directory for identity and access management., * End-User Support: Serve as the primary point of contact for IT support requests, providing Tier 1 and Tier 2 assistance for hardware, software, and peripheral issues via ticketing system, phone, or in-person. * Windows & Environment Management: Deploy, configure, and troubleshoot Windows 10/11 operating systems and other enterprise software. * Active Directory Administration: Manage user accounts, password resets, group memberships, and file share permissions within Active Directory * Hardware Setup & Troubleshooting: Provision, deploy, and repair desktops, laptops, mobile devices, printers, and standard office equipment. * Basic Infrastructure Support: Assist senior team members with minor administrative tasks and troubleshooting within our virtualized computing (VMware) and network (Cisco/Arista) environments. * Documentation: Maintain accurate records of hardware inventory and document troubleshooting steps, resolutions, and "How-To" guides in the IT knowledge base. ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) ## Related Articles - [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs) - [The Best Job Search Websites of 2025](https://www.wearedevelopers.com/magazine/368-the-best-job-search-websites-of-2025) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [6 Emerging Technologies We’ll Learn About in 2025](https://www.wearedevelopers.com/magazine/381-6-emerging-technologies-we-ll-learn-about-in-2025) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers)