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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Helpdesk Specialist II - **Company:** Mark-Taylor, Inc. - **Location:** Scottsdale, AZ, United States - **Experience:** Experienced - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Systems Engineering, Microsoft Azure, Microsoft Online Services, Business Software, Software as a Service, Information Systems, Dynamic Host Configuration Protocol, Domain Name System (DNS), Identity and Access Management, Issue Tracking Systems, Virtual Private Networks (VPN), Microsoft Software, Networking Basics, Windows PowerShell, Azure Active Directory, Single Sign-On, Systems Integration, TCP/IP, User Provisioning Software, Wireless Networks, Enterprise Software Applications, Peripherals, Microsoft InTune, Information Technology, Deployment Automation, Patch Management - **Published:** August 3, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=1d1ef6e40968d42c ## About the Role * Three or more years of experience in IT helpdesk, desktop support, or a related enterprise technical support environment. * Experience supporting Windows operating systems, Microsoft 365, Microsoft Entra ID, Microsoft Intune, and endpoint management solutions. * Strong understanding of networking fundamentals, including TCP/IP, DNS, DHCP, VPNs, and wireless networking. * Experience supporting hardware, mobile devices, peripherals, enterprise applications, user account administration, and ticketing systems. * Excellent troubleshooting, communication, organization, customer service, and technical documentation skills. * Ability to independently manage multiple priorities in a fast-paced environment. * High school diploma or equivalent required; Associate's or Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field preferred.Valid driver's license with the ability to travel to corporate offices and community locations as needed. * Experience with Windows Autopilot, Apple Business Manager, PowerShell, Microsoft Graph, single sign-on (SSO), SaaS integrations, or enterprise identity management is preferred. * Microsoft, Azure, CompTIA A+, Network+, Security+, or similar industry certifications is preferred. * Experience supporting multi-site organizations, mentoring junior IT professionals, and familiarity with ITIL, incident management, and change management best practices is preferred. ## Description * Serve as the primary escalation point for advanced technical issues involving hardware, software, Microsoft 365, endpoint management, networking, and business applications. * Administer Microsoft 365, Microsoft Entra ID, Microsoft Intune, and related technologies, including user provisioning, access management, licensing, authentication, and account lifecycle support. * Configure, deploy, maintain, and troubleshoot Windows devices, mobile devices, printers, peripherals, and endpoint technologies while ensuring compliance with company security standards. * Provide advanced support for enterprise applications and property technologies by collaborating with internal stakeholders and external vendors to resolve complex technical issues. * Lead or support technology deployments, office and community implementations, equipment refreshes, system upgrades, and other IT initiatives. * Partner with Systems Engineering to escalate complex issues, implement new technologies, and continuously improve IT service delivery. * Develop and maintain technical documentation, knowledge base articles, and standard operating procedures to support operational excellence. * Mentor and coach IT Helpdesk Specialist I team members by providing technical guidance, improving escalation quality, and sharing best practices. * Identify opportunities to improve efficiency through process standardization, automation, documentation, and continuous service improvement initiatives. * Support cybersecurity efforts by maintaining identity management, endpoint protection, access controls, patch management, and compliance with company security standards. * Deliver exceptional customer service while building strong relationships with employees, vendors, and community teams. ## Related Videos - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Going Beyond Passwords: The Future of User Authentication](https://www.wearedevelopers.com/videos/714-going-beyond-passwords-the-future-of-user-authentication) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Navigating the Corporate Jungle: Life as a Developer in a large Company](https://www.wearedevelopers.com/videos/621-navigating-the-corporate-jungle-life-as-a-developer-in-a-large-company) - [SSO with Ethereum and Next JS](https://www.wearedevelopers.com/videos/288-sso-with-ethereum-and-next-js) ## Related Articles - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [Why Upskilling And Reskilling is Important For Developers](https://www.wearedevelopers.com/magazine/428-why-upskilling-and-reskilling-is-important-for-developers) - [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)