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# Support Technician - Tier 1

- **Company:** HP Tuners LLC
- **Location:** Buffalo Grove, IL, United States
- **Experience:** Starter
- **Salary:** $50,000.0 - $55,000.0
- **Contract:** Permanent contract
- **Skills:** .NET Framework, Microsoft Windows, PC Tools, Data Logging, Computerised Systems, Usage Tracking
- **Published:** August 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=bbf7a04a81d6d17b

## About the Role

* High school diploma, GED, or combination of at least 0-2 years of work experience and skill development in a technical position, preferably in the after-market car industry or automotive-related industry.
 * Assume responsibility for the most basic issues and problems while continuously improving skill base and referring complex issues to higher-level staff.
 * Perform work effectively under direct supervision.
 * Novice proficiency in PC skills, including navigation and software usage.
 * Previous experience using setup and Pro Features.

Physical Requirements

 * Working Conditions: While performing the duties of this job, the employee is regularly required to sit and work at a desk and computer for prolonged periods of time.

## Description

The Support Technician - Tier 1 promptly and professionally assists customers by diagnosing and resolving the most basic software issues within the HP Tuners production line using the tools and resources available., * Respond promptly and professionally to customer inquiries, including incoming calls in the call center and customer emails, while ensuring a high standard of service and satisfaction.

 * Use computerized systems to efficiently process RMA requests, interface upgrades and replacements.
 * Answer the most basic technical questions from customers about products & parts (e.g., application keys, interface driver issues, etc.), providing remote software assistance as needed.
 * Identify, diagnose, test, and resolve the most basic customer inquiries related to:

 * License issues, including opening and interpreting a License.dat to locate specific licenses.
 * Debug.dat issues.
 * Internet issues, including those affecting internet required vehicles.
 * Windows issues (.NET Framework, DPI Settings, etc.).

 * Open tune files and navigate different parameter types.
 * Perform read/write operations for a controller on the bench to replicate issues.
 * Add channels and data log a controller on the bench using simple VCM Scanner Setup.
 * Utilize MPVI and MPVI2 to read, write, and to data log modules (in vehicles).
 * Navigate, edit, add, and use knowledgebase articles efficiently.
 * Develop and maintain internal support documentation for process workflow and troubleshooting.
 * Additional responsibility as business needs dictate.


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