> Markdown version of [/jobs/ext/238358-desktop-support-analyst-25-hourly-28-hourly](https://www.wearedevelopers.com/jobs/ext/238358-desktop-support-analyst-25-hourly-28-hourly). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Desktop Support Analyst - $25/hourly - $28/hourly - **Company:** Volto LLC - **Location:** Philadelphia, PA, United States - **Salary:** $52,000.0 - $58,240.0 - **Contract:** Temporary to permanent - **Skills:** Software Applications, Health Informatics, Hospital Information Systems, Cyber Security, Microsoft Operating Systems, TCP/IP, Transmission Control Protocol (TCP), Software Troubleshooting, Peripherals - **Published:** May 14, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=79d9c9d92bd5dbdb ## About the Role Do you have experience in Telecommunication?, Do you have a High school diploma or GED?, * High School Diploma or equivalent required. * CompTIA A+ Certification required. * 3-5 years of experience in EUD Support, Service Desk, or Desktop Support environment. * Experience with PC and printer deployment projects required. * Hands-on experience supporting printers, PCs, networking, and telecommunication hardware. * Previous hospital or healthcare IT support experience required. * Must have reliable transportation and ability to travel between offsite locations. * Strong troubleshooting, documentation, communication, and organizational skills. * Working knowledge of Microsoft operating systems, deployment, imaging, and troubleshooting. * Basic understanding of TCP/IP networking protocols. * Ability to work independently and within a team environment., * Technical School Diploma or Some College preferred. * Certifications such as Network+, Security+, MCP, MCSA, CCNA, ITIL Foundations, ACSP, or Lexmark/Lenovo Self Maintainer preferred. * Experience with medical terminology or healthcare service desk support preferred. * Military background is a plus. * Previous experience working at CHOP is a plus. * Participation in organized sports is a plus., The ideal candidate is a technically skilled and service-oriented IT professional with strong troubleshooting abilities, healthcare support experience, and hands-on deployment expertise. Candidates must be comfortable working onsite across multiple campuses while delivering exceptional customer support in a fast-paced healthcare environment., * High school or equivalent (Preferred), * EUD Support, Service Desk, or Desktop Support: 4 years (Required) * PC and printer deployment projects: 1 year (Required) * hospital or healthcare IT support: 1 year (Required) * reliable transportation and ability to travel: 1 year (Required) * Microsoft operating systems, deployment, imaging: 1 year (Required) License/Certification: * CompTIA A+ (Required) * Network+, Security+, MCP, MCSA, CCNA, ITIL Foundations (Preferred) ## Description We are seeking a dedicated and customer-focused Support Analyst I to provide Tier 1 technical support across multiple hospital campuses. The ideal candidate will have hands-on experience with hardware deployments, printer support, troubleshooting end-user devices, and supporting healthcare environments. This role serves as the first point of contact for IT support, ensuring timely issue resolution and excellent customer service. The Support Analyst I will diagnose and resolve hardware, software, networking, and peripheral equipment issues either remotely, over the phone, or onsite while maintaining compliance with hospital IT security and operational standards., * Provide Tier 1 support for PCs, end-user devices, printers, peripherals, operating systems, and application software. * Diagnose and resolve technical issues via phone, remote tools, or onsite support. * Deploy and configure PCs, printers, and other IT equipment across multiple locations. * Track, document, and manage service requests and incidents through ticketing systems. * Escalate Tier 2 issues to the appropriate support teams when necessary. * Manage Level 1 service queues and ensure accurate categorization and assignment of incidents. * Maintain strong customer service standards and ensure timely issue resolution. * Support incident management, problem management, and change management processes. * Coordinate with internal stakeholders and support teams to resolve technical issues efficiently. * Maintain knowledge of Microsoft operating systems, deployment, imaging, security, licensing, and compliance processes. * Support networking and connectivity troubleshooting using TCP/IP fundamentals. * Ensure compliance with hospital information security policies and healthcare regulations. * Recommend process improvements to reduce repeat incidents and improve service quality. ## Related Videos - [Thinking Differently - How to Make Money from Cyber Attacks & Cheats](https://www.wearedevelopers.com/videos/745-thinking-differently-how-to-make-money-from-cyber-attacks-cheats) - [Building a Cross-Platform BLE Client with Kotlin Multiplatform and Kable](https://www.wearedevelopers.com/videos/100250-building-a-cross-platform-ble-client-with-kotlin-multiplatform-and-kable) - [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go) - [Unlocking the potential of Digital & IT at Vodafone](https://www.wearedevelopers.com/videos/602-unlocking-the-potential-of-digital-it-at-vodafone) - [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities) - [Cyber Security: Small, and Large!](https://www.wearedevelopers.com/videos/259-cyber-security-small-and-large) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Software Developer Salary in Austria [2023]](https://www.wearedevelopers.com/magazine/213-software-developer-salary-in-austria-2023) - [Fullstack developer salary in Germany [2023]](https://www.wearedevelopers.com/magazine/197-fullstack-developer-salary-in-germany-2023) - [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology) - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [Frontend Developer Salary in Germany [2023]](https://www.wearedevelopers.com/magazine/195-frontend-developer-salary-in-germany-2023)