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# Field Technical Senior Specialist II

- **Company:** Automanage, LLC
- **Location:** Timmonsville, SC, United States
- **Experience:** Expert
- **Salary:** $73,600.0 - $91,900.0
- **Contract:** Permanent contract
- **Skills:** PC Tools, Microsoft Office
- **Published:** August 3, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=8d46d458fd9339f0

## About the Role

* High School graduate, Votech, Trade school, and/or OE powersports mechanics technical training.
 * Associates' degree in Business Management desired.

Minimum Experience :

 * 5 years minimum Powersports dealership experience (service operations and/or management) required.
 * Extensive experience in the repair and servicing of Powersports products.

Other Job-Specific Skills :

 * Strong Technical troubleshooting skills and the ability to operate Powersports products
 * Strong understanding of dealership business operations
 * Strong communication and interpersonal skills
 * Basic PC skills including MS office programs

## Description

The Field Technical Manager (FTM) role supports the Powersports dealer network to establish Honda brand value, customer and dealer satisfaction. Maintaining and promoting customer retention and repurchase of Honda Powersports products by providing in-person and TechLine support to Honda dealerships. FTM's are responsiblefor prompt reporting of technical issues and resolutions in the market for further follow-up., * Provide in person technical support to protect the customer, dealers, Honda brand Image and reduce lemon law risks.

 * Resolve product issues working with the Customer Service and Tech Line teams while providing timely reporting of product issues.
 * Support Techline function through taking in-bound calls during scheduled shifts.
 * Administer customer goodwill and manage warranty claim authorization/processing.
 * Provide manpower as needed for warehouse projects, special investigations and other events or projects when requested, * This position reports to the Powersports Sales and Service Division located at the American Honda ManufacturingFacility in Timmonsville SC.
 * Requires as much as 75% travel, long distance driving (up to 50,000 mile/year), and overnight hotel stays.
 * Responsible for scheduled Techline duties. The position will be based at the SCM Technical Service office or from associate's home depending on assignment.
 * Visiting and working in Honda dealerships of varying volume, status and working conditions; both exclusive Honda and multi-line dealerships.
 * Requires customer relations skills to meet and talk with customers (in person and over the phone).
 * Ability to motivate and coach dealership personnel to improve customer experience.
 * Extensive computer work and cell phone time to stay in communication with AHM and dealership staff.


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