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# User Support Specialist I

- **Company:** University of Houston
- **Location:** Houston, TX, United States
- **Experience:** Starter
- **Salary:** $43,001.0 - $48,000.0
- **Contract:** Permanent contract
- **Skills:** Software Applications, Network Troubleshooting, Microsoft Office, Information Technology
- **Published:** August 3, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=4069fe4980bbf892

## About the Role

Required Education:

 * Associate's degree in Information Technology or a related field
 * Experience in lieu of education

Required Experience:

 * Minimum of one (1) year of related job experience
 * Education in lieu of experience

License/Certification:

 * Must maintain a valid, current driver's license.

Preferred Qualifications

 * Bachelor's degree in Information Technology or a related field is preferred
 * Three (3) years of related job experience is preferred, * Good technical skills, including proficiency in MS Office
 * Strong time management and organizational skills
 * Excellent interpersonal and communication skills
 * Good customer service skills

Abilities:

 * Ability to escalate issues when appropriate
 * Ability to follow up on outstanding actions

## Description

The User Support Specialist I provides day-to-day technical assistance to students, faculty, and staff related to the operations of computer software, hardware, and network issues, ensuring a high degree of customer satisfaction., * Troubleshoots and evaluates technical problems

 * Supports a variety of software applications
 * Installs, maintains, and troubleshoots standard software applications; provides hardware support
 * Evaluates and tests new software applications and hardware
 * Provides support and training to employees as required
 * Assists faculty and staff on various technologies
 * Researches new and enhanced technologies
 * Troubleshoots and resolves network identification passwords issues
 * Mentors part-time staff in standard software applications and hardware support
 * Installs and troubleshoots client applications

Marginal Duties

 * Performs other duties as assigned, * Work is performed in a typical interior work environment which does not subject the employee to any unpleasant elements
 * Individual has discretion in relation to walking, standing etc., and has minimal exposure to physical risks
 * Must have good spatial awareness and precise hand-eye coordination
 * May be required to move items of up to 25lbs
 * May be asked to respond to problems or provide service after hours
 * May be expected to carry and respond to cell phone at all times
 * Must be able to work evenings and weekends as needed


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