> Markdown version of [/jobs/ext/2383762-it-help-desk-support](https://www.wearedevelopers.com/jobs/ext/2383762-it-help-desk-support). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# IT Help Desk Support

- **Company:** Legacy
- **Location:** Temecula, CA, United States
- **Experience:** Experienced
- **Salary:** $49,920.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Access, Microsoft Word, Microsoft Excel, Microsoft Windows, Active Directory, Android Software Development, Apple IOS, Apple Mac Systems, Microsoft Azure, Remote Backup Services, VoIP, Microsoft Outlook, Spreadsheets, Cyber Security, Data Cabling, Domain Name System (DNS), Microsoft Exchange Server, Monitoring of Systems, Web Browsers, Issue Tracking Systems, Windows Servers, Network Protocols, Remote Desktop Services, Trend Micro, TCP/IP, TeamViewer, Wide Area Networks, Network Switches, Firewalls (Computer Science), Computer Equipment, Fortinet
- **Published:** August 3, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=223a31633b38e306

## About the Role

* Education: At least an Associate Degree in related discipline and 3 to 5 years' experience with relevant certification, (preferred) of proven experience as a help desk technician or other customer support role related to the work
 * Possess adept knowledge of the following: Trouble Ticketing Systems, Monitoring Tools, Network Protocols, LAN/WAN knowledge, TCP/IP, Internet/Browsers, Spreadsheets - Excel, Access, MS Exchange, Word, Outlook, and Project.
 * Ability to diagnose and resolve basic technical issues
 * Proficiency in English
 * Excellent communication skills

Basic Knowledge:

 * Microsoft 365 Tenant and Apps
 * Windows OS
 * Mac OS
 * MAC IOS
 * Android OS
 * Microsoft Azure
 * Windows Server Technology like Server 2008, 2012, 2016
 * Endpoint Protection like Trend Micro
 * Cyber Security Fundamentals
 * Firewall knowledge preferably Fortinet
 * Cloud Backup Technologies preferably Druva
 * Network Switches
 * Network Data Cabling
 * Remote Desktop Software like TeamViewer
 * Microsoft Active Directory
 * Microsoft Exchange Online
 * DNS
 * Point of Sale machines
 * VOIP preferably Zoom
 * Projectors
 * PC Hardware
 * Printers and Copy Machines, Physical - standing, walking, sitting, handling papers and folders, ordinary talking, hearing and vision, lifting up to 25 pounds.

Mental - alertness, precision, ingenuity, problem solving, analytical, memory, concentration, judgment, writing ability, reasoning, initiative, patience.

## Description

The IT Help Desk Support staff primarily performs Level 1 technical support shown below:

 * Level 1 Basic help desk resolution and service desk delivery- Support for basic customer issues such as solving usage problems and fulfilling service desk requests that need IT involvement., * Serve as the first point of contact for customers seeking technical assistance over the phone or email
 * Perform remote troubleshooting through diagnostic techniques and pertinent questions
 * Determine the best solution based on the issue and details provided by customers
 * Walk the customer through the problem-solving process
 * Direct unresolved issues to the next level of support personnel
 * Provide accurate information on IT products or services
 * Record events and problems and their resolution in logs
 * Follow-up and update customer status and information
 * Pass on any feedback or suggestions by customers to the appropriate internal team
 * And other duties as assigned

Key Success Factors

 * Provide excellent customer service to both internal and external customers
 * Exceptional team player with passion and dedication


## Related Videos

- [WeAreDevelopers LIVE - Back to CODE100](https://www.wearedevelopers.com/videos/1909-wearedevelopers-live-back-to-code100)
- [An Applied Introduction to eBPF with Go](https://www.wearedevelopers.com/videos/1075-an-applied-introduction-to-ebpf-with-go)
- [Getting under the skin: The Social Engineering techniques](https://www.wearedevelopers.com/videos/38-getting-under-the-skin-the-social-engineering-techniques)
- [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure)
- [Turning Container security up to 11 with Capabilities](https://www.wearedevelopers.com/videos/718-turning-container-security-up-to-11-with-capabilities)
- [Checkmate: 5 Real Incidents That Can End a Software Company](https://www.wearedevelopers.com/videos/100126-checkmate-5-real-incidents-that-can-end-a-software-company)

## Related Articles

- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [7 Important Tips That Every Software Developer Should Know](https://www.wearedevelopers.com/magazine/101-7-important-tips-that-every-software-developer-should-know)
- [A Guide to Green Tech and Green IT Careers](https://www.wearedevelopers.com/magazine/374-a-guide-to-green-tech-and-green-it-careers)
- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)