> Markdown version of [/jobs/ext/2383790-information-technology-support-manager](https://www.wearedevelopers.com/jobs/ext/2383790-information-technology-support-manager). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Information Technology Support Manager

- **Company:** M-Theory Consulting Group, LLC
- **Location:** Los Angeles, CA, United States
- **Salary:** $125,000.0 - $150,000.0
- **Contract:** Permanent contract
- **Skills:** Cloud Computing, Software Documentation, Monitoring of Systems, Issue Tracking Systems, IT Management, Information Technology Operations, Cloud Services, Information Technology
- **Published:** August 3, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=74687b3a2b905da9

## About the Role

You're an experienced technical leader with hands-on expertise and the ability to get in the trenches when needed. You understand systems, networks, infrastructure, and end-user environments deeply-and you can translate that knowledge into team leadership and process excellence.

 * Strong background in technical support and troubleshooting, with ability to diagnose and resolve complex hardware, software, network, and infrastructure issues
 * Deep knowledge of IT operations, including systems, networks, cloud services, and end-user computing environments
 * Demonstrated experience in IT management: team leadership, performance coaching, workload prioritization, and vendor coordination
 * Proficiency with ticketing systems, monitoring tools, and ITSM frameworks (ITIL, or similar methodologies)
 * Excellent communication and interpersonal skills; ability to collaborate with technical and non-technical stakeholders
 * Proven ability to manage multiple priorities in a fast-paced environment and drive process improvements
 * Bachelor's degree in Information Technology, Computer Science, or related field (or equivalent practical experience)
 * Relevant certifications such as ITIL, CompTIA A+, Network+, or Microsoft/Cloud certifications preferred

## Description

This is a full-time, on-site position based in Los Angeles. You'll lead and mentor our entire customer support operations-managing the help desk, coordinating our managed services team, and overseeing our field dispatch operations. You'll set the tone for technical excellence, response times, and customer satisfaction across every support interaction. Your responsibilities include:

 * Leading and mentoring the IT support team, setting service-level expectations, and fostering a culture of technical excellence
 * Overseeing help desk operations, managed services delivery, and field dispatch coordination
 * Diagnosing and resolving complex hardware, software, network, and infrastructure issues-and empowering your team to do the same
 * Monitoring system performance and coordinating with infrastructure and security teams on enterprise-wide initiatives
 * Managing incident escalation, troubleshooting processes, and documentation standards
 * Partnering with business and customer stakeholders to understand technology needs and improve user experience
 * Implementing process improvements, best practices, and ITSM methodologies to drive efficiency and service quality
 * Contributing to IT policies, procedures, and continuous improvement as we scale


## Related Videos

- [Your Manager Doesn’t Come with a User Manual (But You Can Totally Write One)](https://www.wearedevelopers.com/videos/1495-your-manager-doesn-t-come-with-a-user-manual-but-you-can-totally-write-one)
- [Leverage Cloud Computing Benefits with Serverless Multi-Cloud ML ](https://www.wearedevelopers.com/videos/78-leverage-cloud-computing-benefits-with-serverless-multi-cloud-ml)
- [Green Cloud Computing](https://www.wearedevelopers.com/videos/592-green-cloud-computing)
- [Making of a (TA) Manager: What I learnt after moving to the Dark Side](https://www.wearedevelopers.com/videos/1044-making-of-a-ta-manager-what-i-learnt-after-moving-to-the-dark-side)
- [Engineering/Manager Pendulum: Generating compound interest on your career](https://www.wearedevelopers.com/videos/100348-engineering-manager-pendulum-generating-compound-interest-on-your-career)
- [Cloud-nativeApplications- What’s the buzz about](https://www.wearedevelopers.com/videos/55-cloud-nativeapplications-what-s-the-buzz-about)

## Related Articles

- [From developer to manager – what does it take to become an engineering manager?](https://www.wearedevelopers.com/magazine/42-from-developer-to-manager-what-does-it-take-to-become-an-engineering-manager)
- [Should Tech Managers Be Developers First? Pros and Cons](https://www.wearedevelopers.com/magazine/327-should-tech-managers-be-developers-first-pros-and-cons)
- [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume)
- [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers)
- [Best Paying Jobs in Technology](https://www.wearedevelopers.com/magazine/256-best-paying-jobs-in-technology)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)