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# IT Desk Support Analyst

- **Company:** American Pest
- **Location:** Columbia, MD, United States
- **Experience:** Starter
- **Salary:** $49,920.0 - $56,160.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Azure, Software Documentation, Cyber Security, Desktop Computing, Microsoft Office, Windows PowerShell, Remote Desktop Services, Azure Active Directory, Topdesk, Wireless Networks, Office365, Information Technology
- **Published:** August 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=4b7e4aa81d24cd8b

## About the Role

Who You Are... So, what does it take to be successful as the IT Desk Support Analyst at American Pest? For starters, you'll have prior experience with Azure, Azure AD, and Office365 administration. You'll also have...

 * 1-3 years of IT experience (preferred)
 * A Bachelor's degree in Computer Science or an IT-related field (preferred)
 * Prior experience with Mobile Device Manager solutions
 * Proficiency in Microsoft Office, Windows, Networking, Cybersecurity, and PowerShell scripting is ideal (Certifications preferred)
 * Familiarity with Android and Apple phones
 * Experience with remote desktop applications and help desk software
 * Experience working closely with others in a team-focused environment
 * The ability to multi-task and prioritize competing responsibilities according to urgency and importance
 * Well-developed organization and time management skills
 * The ability to read, write, speak, and comprehend English
 * Legal eligibility to work in the U.S.

## Description

What You'll Do... As the IT Desk Support Analyst, you'll be one of the go-to people helping employees across the company with their day-to-day technology needs. This is a hands-on role where you'll spend time throughout the office troubleshooting issues, setting up and maintaining computers and mobile devices, helping with hardware and software installs, and making sure employees have the tools they need to do their jobs successfully.

You'll gain exposure to a wide variety of IT systems and responsibilities, including wireless networks, mobile device management (MDM), system documentation, and technical process improvement. Along the way, you'll work closely with the IT team to learn new systems, solve problems, and identify opportunities to make technology work better for the organization overall. No two days are exactly the same, which makes the role a great opportunity for someone who enjoys learning, staying busy, and building real-world IT experience.


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