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# ERP Production Support Specialist

- **Company:** Morgan Advanced Materials
- **Location:** Hudson, NH, United States
- **Contract:** Permanent contract
- **Skills:** Microsoft Dynamics, SAP Project Management
- **Published:** May 14, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=55b9b0cc6b197d18

## About the Role

Do you have experience in User acceptance testing?, * Experience in manufacturing, production, or shop floor operations

 * Hands-on knowledge of ERP systems-Microsoft Dynamics 365 or similar would be ideal
 * Strong understanding of production transactions and inventory control
 * Confident training others and supporting change in a real-world environment
 * Detail-focused (you notice when something's off and you fix it)
 * Solid communicator who can work across operations and project teams without drama
 * Calm under pressure-ERP go-lives aren't for everyone, but you've got the temperament for it

Nice to Have

 * Previous involvement in an ERP rollout or Hypercare period
 * Experience developing training materials or process documentation

## Description

You know how chaotic shop floors can get even on a normal day. Now imagine adding an ERP go-live on top of it. That's why this role exists-keeping transactions clean, accurate, and moving while everyone adjusts to a new system.

You'll play a key part in helping the teams shift from "how we've always done it" to "how we'll be doing it going forward," without slowing production down.

The Role
You'll be the go-to person on the shop floor for everything transactional during UAT, Go-Live, and Hypercare. From supporting job movements to making sure inventory records match reality, you'll keep the wheels turning while the business transitions into the new ERP. You'll also train and coach the Shop Floor Coordinator so they're set up for long-term success., * Support daily shop floor transactions during UAT, Go-Live, and Hypercare

 * Run and troubleshoot job movements, job issues/receipts, production reporting, and inventory transactions
 * Monitor and clean up transactional errors before they snowball
 * Train and coach the Shop Floor Coordinator on system processes
 * Build simple job aids, cheat sheets, and process guides
 * Investigate and resolve mismatches between physical and system inventory
 * Feed insights back to the ERP project team, highlighting gaps or improvement opportunities
 * Act as the go-between for shop floor teams, operations leadership, and the project team


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