> Markdown version of [/jobs/ext/2384433-desktop-support-engineer-l1](https://www.wearedevelopers.com/jobs/ext/2384433-desktop-support-engineer-l1). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Desktop Support Engineer L1

- **Company:** Brainotech IT solutions
- **Location:** Brierley Hill, UK
- **Experience:** Experienced
- **Contract:** Temporary contract
- **Skills:** Microsoft Windows, Active Directory, Apple Mac Systems, Issue Tracking Systems, Information Technology Operations, Microsoft Office, Break Fix, Reliability of Systems, Computer Equipment, Information Technology, Network Server
- **Published:** August 3, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=539f4fe57919cda7

## About the Role

* Strong knowledge of Windows 11 and Microsoft Office 365
 * Experience with Active Directory and Group Policy (GPOs)
 * Hardware troubleshooting and installation expertise
 * Basic knowledge of Mac OS support
 * Understanding of networking, servers, and IT infrastructure
 * Strong analytical and problem-solving skills
 * Excellent communication and customer service abilities
 * Ability to multitask and work in a fast-paced environment

Preferred Experience

 * 2-3 years of experience in desktop support or IT helpdesk roles
 * Certifications such as CompTIA A+ or Microsoft Certified Professional (MCP)
 * Experience with ticketing systems and enterprise environments
 * Exposure to mobile device management (iOS & Android)

Success Measures

 * SLA adherence and ticket resolution time
 * User satisfaction and service quality
 * Accuracy of documentation and reporting
 * System reliability and reduced downtime

## Description

The Desktop Support Engineer is responsible for delivering first and second-level technical support, ensuring smooth day-to-day IT operations and timely resolution of hardware, software, and network-related issues. This role ensures alignment between service delivery standards and business objectives while maintaining operational efficiency, user satisfaction, and SLA compliance.

Key ResponsibilitiesFunctional

 * Provide first and second-level technical support for end-user issues
 * Troubleshoot hardware, software, and application-related problems
 * Perform break-fix support, fault diagnosis, and resolution

Operational / Delivery

 * Manage and resolve tickets within defined SLAs
 * Install, configure, and maintain Windows systems and applications
 * Support desktop/laptop hardware, printers, and peripheral devices

Governance & Process

 * Maintain accurate documentation of incidents and resolutions
 * Ensure adherence to IT support standards and procedures
 * Follow escalation processes for complex technical issues

Stakeholder Management

 * Communicate effectively with end-users and internal teams
 * Coordinate with vendors for issue resolution (e.g., antivirus, hardware)
 * Provide status updates to supervisors and management

Core Deliverables

 * Timely resolution of IT support tickets
 * Accurate ticket documentation and reporting
 * System uptime and user satisfaction
 * Preventative maintenance execution


## Related Videos

- [MCP Mashups: How AI Agents are Reviving the Programmable Web](https://www.wearedevelopers.com/videos/1392-mcp-mashups-how-ai-agents-are-reviving-the-programmable-web)
- [Kubernetes Security - Challenge and Opportunity](https://www.wearedevelopers.com/videos/412-kubernetes-security-challenge-and-opportunity)
- [Data Mining Accessibility](https://www.wearedevelopers.com/videos/802-data-mining-accessibility)
- [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing)
- [Fault Tolerance and Consistency at Scale: Harnessing the Power of Distributed SQL Databases](https://www.wearedevelopers.com/videos/1146-fault-tolerance-and-consistency-at-scale-harnessing-the-power-of-distributed-sql-databases)
- [Fast, Confident, and Wrong: When AI Fails at Accessibility](https://www.wearedevelopers.com/videos/100030-fast-confident-and-wrong-when-ai-fails-at-accessibility)

## Related Articles

- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk)
- [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)
- [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023)
- [Fully Remote Software Engineer Jobs](https://www.wearedevelopers.com/magazine/447-fully-remote-software-engineer-jobs)
- [Where To Find Software Engineering Jobs](https://www.wearedevelopers.com/magazine/396-where-to-find-software-engineering-jobs)