> Markdown version of [/jobs/ext/2384597-it-service-desk-analyst](https://www.wearedevelopers.com/jobs/ext/2384597-it-service-desk-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Service Desk Analyst - **Company:** Elexon - **Location:** London, UK - **Salary:** £40,000.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Microsoft Azure, Microsoft Online Services, Cloud Computing, Identity and Access Management, Information Technology Operations, Microsoft Software, Networking Basics, Windows PowerShell, User Environment Management, ServiceNow IT Service Management, Microsoft InTune, Laptops, User Accounts - **Published:** August 5, 2026 - **Apply:** https://uk.indeed.com/viewjob?jk=97f760e780d57fe7 ## About the Role * Experience providing 1st and 2nd line IT support within a Service Desk or End User Computing environment * Strong knowledge of Microsoft 365 administration, including Exchange Online, Teams, Entra ID, and Intune * Experience building, deploying, and supporting laptops and mobile devices * Strong troubleshooting and fault-finding skills across hardware, software, and Microsoft technologies * Experience managing user accounts, permissions, and access controls * Excellent customer service and stakeholder communication skills * Experience working with IT ticketing systems and managing incidents and service requests * Ability to prioritise workload and work effectively in a fast-paced support environment * Knowledge of ITIL service management principles (desirable) * Experience with PowerShell, Microsoft Teams Rooms, AV technology, networking fundamentals, or Microsoft Azure (desirable) ## Description In this role, you'll provide 1st and 2nd line IT support across Elexon, ensuring colleagues receive a high-quality, responsive IT service. You'll support end-user devices, Microsoft 365 services, identity management, and operational processes while working closely with third-line engineers and suppliers to resolve issues and continuously improve the user experience. This is an excellent opportunity for someone looking to build their career across Microsoft 365, cloud technologies, endpoint management, and IT Operations within a modern technology environment. What you'll do: * Provide 1st and 2nd line IT support for end users across deskside and remote environments * Support and administer Microsoft 365, including Exchange Online, Teams, Entra ID, Intune, Defender, licensing, and mailbox management * Build, configure, deploy, and decommission laptops and end-user devices * Manage user accounts and access for starters, movers, and leavers * Troubleshoot hardware, software, Microsoft 365, and connectivity issues * Perform routine operational checks and support service desk reporting * Work closely with third-line engineers and suppliers to resolve incidents and support service improvements * Maintain accurate documentation, knowledge articles, and Local Working Instructions (LWIs) * Contribute to improving service quality, processes, and the end-user experience * Participate in out-of-hours support when required ## Related Videos - [Develop enterprise-ready applications for Microsoft Teams with Azure resources on modern web technologies](https://www.wearedevelopers.com/videos/187-develop-enterprise-ready-applications-for-microsoft-teams-with-azure-resources-on-modern-web-technologies) - [Developer Tools for Microsoft Azure](https://www.wearedevelopers.com/videos/450-developer-tools-for-microsoft-azure) - [Full-stack role-based authorization in 45 minutes](https://www.wearedevelopers.com/videos/312-full-stack-role-based-authorization-in-45-minutes) - [Agentic employees in world's most downloaded FinTech app](https://www.wearedevelopers.com/videos/100123-agentic-employees-in-world-s-most-downloaded-fintech-app) - [The ABC of DX](https://www.wearedevelopers.com/videos/727-the-abc-of-dx) - [Swapping Low Latency Data Storage Under High Load](https://www.wearedevelopers.com/videos/746-swapping-low-latency-data-storage-under-high-load) ## Related Articles - [IT Salaries in UK](https://www.wearedevelopers.com/magazine/288-it-salaries-in-uk) - [What Are The Top Skills Required For Azure Developers?](https://www.wearedevelopers.com/magazine/77-what-are-the-top-skills-required-for-azure-developers) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Best Companies to work for in London: Top 25 Companies in 2023](https://www.wearedevelopers.com/magazine/187-best-companies-to-work-for-in-london-top-25-companies-in-2023) - [Data Analyst Salary in the UK](https://www.wearedevelopers.com/magazine/278-data-analyst-salary-in-the-uk) - [Software Engineer Salary London](https://www.wearedevelopers.com/magazine/252-software-engineer-salary-london)