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# Helpdesk Co-ordinator

- **Company:** Hariley Solutions
- **Location:** Appleton Thorn, UK
- **Salary:** £26,000.0 - £26,500.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Word, Microsoft Excel, Microsoft Outlook
- **Published:** August 5, 2026
- **Apply:** https://uk.indeed.com/viewjob?jk=0fa7839136f3c7e4

## About the Role

* Experience in a similar role and environment.
 * Competency MS Packages - Excel, Word and Outlook etc.
 * Good level of numeracy and literacy.
 * Attention to detail and a high level of accuracy with a keen eye for detail.

## Description

* To determine required response level to breakdown calls and reported defects.
 * Respond to calls within expected timescales.
 * To ensure that suppliers work efficiently and cost effectively.
 * Take case ownership of individual incidents liaising with Accident Management Company and Operations Teams.
 * Updating Operations Team with completion times for repair work.
 * Reporting details on handovers and the Fleet System.
 * To ensure that associated company maintenance records are retained to highest level to ensure compliance whether legislative or company procedures.
 * To update Fleet System with breakdowns, defects and purchase orders.