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# Head of IT Operations and Service Delivery

- **Company:** Bupa
- **Location:** Staines-upon-Thames, UK
- **Experience:** Expert
- **Contract:** Permanent contract
- **Skills:** Microsoft Azure, Cloud Computing, Disaster Recovery, IT Management, Information Technology Operations, Information Technology
- **Published:** August 3, 2026
- **Apply:** https://bupa.wd3.myworkdayjobs.com/EXT_CAREER/job/Staines/Head-of-IT-Operations-and-Service-Delivery_R1224914-1

## About the Role

* Proven experience in a senior IT leadership role within a complex, multi-site environment (healthcare or service industry preferred).
 * A strong background in IT infrastructure, cloud technologies (especially Microsoft Azure), and service management.
 * Demonstratable success in leading large teams and managing third-party vendors.
 * Deep understanding of ITIL frameworks (v3 or v4 certification preferred).
 * Experience with regulatory compliance in healthcare or similarly regulated industries.
 * Degree in Computer Science, Information Technology, or related field (or equivalent experience).

## Description

At Bupa, our purpose is helping people live longer, healthier, happier lives and making a better world. Technology plays a vital role in making that happen, and we're looking for a Head of IT Operations and Service Delivery to help shape the future of our technology services.

This is a high-impact leadership role where you'll lead the delivery of IT operations across a complex healthcare environment, ensuring our systems, services and infrastructure support exceptional patient care and colleague experiences., * Lead the IT Operations and Service Delivery strategy for our Dental business

 * Oversee IT infrastructure including cloud platforms, networks, telephony, end-user computing and on-premise systems.
 * Ensure availability, performance, security and resilience of systems.
 * Lead disaster recovery and business continuity activities.
 * Own and improve the IT Service Management framework.
 * Lead Service Desk, Application Support and Major Incident Management teams.
 * Manage supplier relationships and contracts.
 * Lead, coach and develop a high-performing team.


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