> Markdown version of [/jobs/ext/238471-it-technician-full-time-2-yrs-experience](https://www.wearedevelopers.com/jobs/ext/238471-it-technician-full-time-2-yrs-experience). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # IT Technician - Full Time - 2+yrs Experience - **Company:** Systech Consulting, LLC - **Location:** Roseburg, OR, United States - **Experience:** Experienced - **Salary:** $41,600.0 - $50,960.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Business Software, Issue Tracking Systems, Networking Hardware, Comptia Linux+ - **Published:** May 14, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=ddc71c31a2eee1a4 ## About the Role Do you have experience in Typing?, * Strong problem-solving mindset and a passion for tackling challenges * Excellent communication skills and active listening abilities * Advanced understanding of support tools, techniques, operating systems, business applications, printing systems, and network environments * Skilled in diagnosing end-user hardware/software and network device issues * Extensive experience with Microsoft 365 platform * Ability to type quickly and accurately while speaking on the phone * Deep commitment to delivering a high-quality client experience * Ability to communicate technical information clearly to both technical and non-technical users * Adaptability to the fast-paced IT environment * Professional IT certifications: (CompTIA A+ & CompTIA Network+ (required) DESIRED * Experience using a ticketing system, RMM tools, and PSA software * Experience providing remote support * Prior experience handling technical service tickets * CompTIA Linux+ & Microsoft 365 certifications (preferred) * ITIL Foundation certification a plus * Client experience certifications (e.g., Helpdesk Habits) * Previous experience in an MSP or IT support business ## Description Our number one goal is to make our clients exceptionally happy, and every member of our team plays a role in achieving that. As a Help Desk Technician Level 2, you'll handle escalated support requests, mentor junior technicians, and deliver advanced troubleshooting to ensure clients have outstanding experience. You'll be the go-to resource for complex technical issues that can't be resolved by Level 1 support, while also contributing to projects and continuous improvement efforts. When needed, you'll work closely with the Technical Support Lead for guidance and escalation support., CUSTOMER SERVICE * Work on and resolve escalated Helpdesk Tickets * Provide advanced remote troubleshooting and hardware support * Deliver a friendly, quick, and helpful client experience TICKETING SYSTEM * Use our ticketing system to manage and resolve service requests * Record and document all work thoroughly * Keep client documentation updated and accurate * Split multi-issue tickets into individual cases for proper tracking * Ensure tickets remain active and are never left "stale" MONITORING & MANAGEMENT TOOL * Review the RMM dashboard and remediate issues per established processes * Monitor scheduled/automated tasks and ensure successful execution PROJECT WORK Occasionally assist the project team with on-site or remote project delivery when additional resources are required COMMUNICATION, REPORTING & RISK * Escalate tickets to the Technical Support Lead when necessary * Submit timesheets and expense reports per SOPs * Identify, communicate, and mitigate potential risks to the Technical Support Lead and Operations Manager TEAMWORK * Mentor Junior Help Desk Technicians * Follow schedules set by leadership and adhere to SOPs for recurring tasks * Support all security policies and maintain vigilance for security issues * Identify opportunities for improvement and suggest constructive changes * Contribute to innovation and continuous improvement efforts * Perform additional duties as assigned by leadership ## Related Videos - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [Open Source: The Engine of Innovation in the Digital Age](https://www.wearedevelopers.com/videos/1103-open-source-the-engine-of-innovation-in-the-digital-age) - [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing) - [You’re a great coder? That alone won’t get you far: The soft skills secret in IT success](https://www.wearedevelopers.com/videos/1076-you-re-a-great-coder-that-alone-won-t-get-you-far-the-soft-skills-secret-in-it-success) - [The Future of Open Source](https://www.wearedevelopers.com/videos/1124-the-future-of-open-source) - [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age) ## Related Articles - [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria) - [How should you format your IT resume?](https://www.wearedevelopers.com/magazine/68-how-should-you-format-your-it-resume) - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [How Many Jobs Are Available in Technology?](https://www.wearedevelopers.com/magazine/450-how-many-jobs-are-available-in-technology) - [Finding IT & Technology English-speaking Jobs in Germany ](https://www.wearedevelopers.com/magazine/446-finding-it-technology-english-speaking-jobs-in-germany) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)