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# Application Support

- **Company:** BNP Paribas
- **Location:** Madrid, Spain (Remote available)
- **Contract:** Permanent contract
- **Skills:** Microsoft Excel, Servicenow
- **Published:** August 4, 2026
- **Apply:** https://es.indeed.com/viewjob?jk=cc37ae50be997bdb

## About the Role

Studies

University degree

Experience

Good understanding of Guarantees products

Systems and processes: Atlas, Operational Tools (EPS, Aval….) , TDR, Good working knowledge of Word/Excel.

Languages

English C1 level, French is a plus.

SKILLS

Behavioural and Transversal

Risk management.

Adaptability.

Client Focus

Team work.

Ability to communicate clearly - written and oral.

## Description

As a 1st Level Support Analyst, you will provide user support for the trade-finance tools ecosystem, manage incidents through ServiceNow, and contribute to our digitalisation and continuous-improvement initiatives that boost operational efficiency across the region.

Main responsibilities

Provide first-line support for Dwings and related trade-finance applications.

Analyse, log and coordinate incidents in ServiceNow, ensuring accurate updates.

Communicate resolution status promptly to users and key stakeholders.

Deliver Dwings training and assist with migration projects.

Prepare activity reports for management and other partners.


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