> Markdown version of [/jobs/ext/2385656-sr-technical-support-analyst](https://www.wearedevelopers.com/jobs/ext/2385656-sr-technical-support-analyst). Every page supports `.md` or `Accept: text/markdown`. Links point to the HTML versions so they work for humans too. Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md).

---

# Sr Technical Support Analyst

- **Company:** Schwan's Company
- **Location:** Marshall, MN, United States
- **Experience:** Expert
- **Salary:** $54,000.0 - $89,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Monitoring of Systems, Microsoft Office, Networking Basics, Scripting, Reliability of Systems, Information Technology, Application Client
- **Published:** August 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=3683e14b8dfd7836

## About the Role

* Associate's degree or equivalent experience preferred but not required
 * Minimum 5 years of relevant IT experience, including Technical Support Analyst experience
 * Expertise in Windows OS, Microsoft Office Suite, and scripting tools
 * Strong troubleshooting skills for hardware, operating systems, and networking
 * Ability to provide strong customer service including written and verbal communication
 * Solid understanding of network concepts and IT best practices
 * Proven ability to deliver effective, client-focused IT solutions
 * Motivated to stay current with emerging technologies and industry trends

## Description

As a Senior Technical Support Analyst at our office in Marshall, MN, you will support, manage, and enhance our IT systems infrastructure-keeping our production moving, employee's technology up, running, and secure.

What You Will Do:

 * Manage and maintain desktop/laptop hardware, software, and standardized system images, including updates and patches.
 * Lead Windows, Office, and client application deployments in partnership with engineering and development teams.
 * Maintain SLAs for incident and service requests and ensure accurate inventory of all end user computing devices.
 * Monitor system performance, strengthen endpoint security, and respond to critical cybersecurity events.
 * Collaborate with vendors and contractors to ensure service quality and technology alignment.
 * Research, recommend, and integrate new technologies to enhance system reliability and operational efficiency.
 * Provide technical guidance and mentorship to junior support staff.


## Related Videos

- [Fake or News: Translating Dog Barks, Notepad Gets an Upgrade and Michelin-Star Robots - Paul Tregoing](https://www.wearedevelopers.com/videos/1802-fake-or-news-translating-dog-barks-notepad-gets-an-upgrade-and-michelin-star-robots-paul-tregoing)
- [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure)
- [JavaScript? No. Java Scripts! - Scripting with Java](https://www.wearedevelopers.com/videos/2094-javascript-no-java-scripts-scripting-with-java)
- [How Lufthansa Industry Solutions is preparing for the Quantum Age! ](https://www.wearedevelopers.com/videos/1443-how-lufthansa-industry-solutions-is-preparing-for-the-quantum-age)
- [Intermediate Bitcoin Script](https://www.wearedevelopers.com/videos/25-intermediate-bitcoin-script)
- [WeAreDevelopers LIVE - Smoover - Who's Best at DevRel?](https://www.wearedevelopers.com/videos/1901-wearedevelopers-live-smoover-who-s-best-at-devrel)

## Related Articles

- [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer)
- [Top-Paying Tech Jobs (with Salaries)](https://www.wearedevelopers.com/magazine/372-top-paying-tech-jobs-with-salaries)
- [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market)
- [Data Analyst Salary in Switzerland](https://www.wearedevelopers.com/magazine/276-data-analyst-salary-in-switzerland)
- [IT Salaries in Austria](https://www.wearedevelopers.com/magazine/286-it-salaries-in-austria)
- [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated)