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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # SYSTEMS ADMINISTRATOR/ HELPDESK SPECIALIST - **Company:** Custom Glass Solutions - **Location:** Tulsa, OK, United States - **Experience:** Experienced - **Salary:** $31,200.0 - **Contract:** Permanent contract - **Skills:** Microsoft Windows, Active Directory, Amazon Web Services, Microsoft Azure, Cloud Computing, CompTIA Network+, Crystal Reports (Reporting Software), Data Security, Dynamic Host Configuration Protocol, Domain Name System (DNS), Identity and Access Management, Virtual Private Networks (VPN), Local Area Networks, Uptime, Windows Servers, Networking Basics, Windows PowerShell, Azure Active Directory, Cloud Services, Single Sign-On, SQL Server Reporting Services, Test Data, Virtual Local Area Networks, Backup and Restore, Scripting, Computer Networking Systems, Cloud Platform System, System Availability, Microsoft InTune, Information Technology, Gsuite, Cisco - **Published:** August 5, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=37e7ede22b9de912 ## About the Role * Operating Systems: Strong administration skills in Windows Server and Workstation environments. * Directory Services: Working proficiency with Active Directory, Microsoft Entra ID (Azure AD), Group Policy Objects (GPOs), and Single Sign-On (SSO). * Cloud & SaaS: Hands-on administration of Microsoft 365, Google Workspace, and cloud platforms like AWS or Azure. * Networking Basics: Solid understanding of TCP/IP protocols, DNS management, DHCP configurations, VLANs, and VPN setups. * Scripting Languages: Familiarity with PowerShell to automate administration work. * Security & MDM: Experience with endpoint security tools and Mobile Device Management (MDM) suites like Microsoft Intune, * Problem-Solving: Ability to perform deep root-cause analysis on multi-layered technical glitches under pressure. * Clear Communication: Ability to translate technical problems into simple, understandable terms for non-technical users. * Time Management: Capacity to switch context quickly between critical infrastructure alerts and high-priority user tickets. * Experience: Minimum of 3 to 5 years of dedicated IT support, helpdesk escalation, or systems administration experience. * Preferred Certifications: CompTIA Network+/Security+, Microsoft Certified: Azure Administrator, or Cisco CCNA. ## Description Systems Administrator / Helpdesk Specialist bridges the gap between daily user support and infrastructure management. This hybrid role ensures smooth office operations while maintaining the reliability, security, and performance of server and network infrastructures., The Mid-Level IT Systems Administrator & Helpdesk Specialist manages core server infrastructures, local networks, and cloud environments while serving as an escalation point for user support tickets. This individual splits time between hands-on systems maintenance and delivering technical support to internal staff. The ideal candidate works independently, automates routine tasks, and ensures high systems availability. Core Responsibilities * Infrastructure Management: Maintain, configure, and upgrade on-premises servers, cloud directories, and essential corporate networking gear. * On-Site Support: Resolve helpdesk tickets involving hardware, software, security, or connectivity bottlenecks. * Identity & Access Management: Provision, modify, and audit user permissions, access groups, and internal security policies. * Automation & Scripting: Write basic scripts to automate repetitive system tasks, account creations, and routine system maintenance. * Backup & Data Security: Execute routine system backups, monitor logs, and test data recovery procedures to avoid business downtime. * Documentation & Training: Build internal knowledge base articles, map out network workflows, and document standard troubleshooting guidelines. * ERP support: Administer, maintain and the FeneVision ERP platform. * Reporting: Design and develop custom operational, financial, and inventory reports using SQL Server Reporting Services (SSRS) and Crystal Reports., * First-Contact Resolution: Maintaining high resolution rates on support requests. * System Uptime: Keeping critical corporate applications and server operations running smoothly. * Ticket SLA Compliance: Meeting designated internal deadlines for standard helpdesk ticket responses. ## Related Videos - [Systems Thinking for Performance: How to Diagnose and Fix Slow Systems without Guessing](https://www.wearedevelopers.com/videos/2103-systems-thinking-for-performance-how-to-diagnose-and-fix-slow-systems-without-guessing) - [DevOps at Netflix](https://www.wearedevelopers.com/videos/270-devops-at-netflix) - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [Leading with Reliability: Applying SRE Principles to Build Stronger Engineering Organizations](https://www.wearedevelopers.com/videos/100185-leading-with-reliability-applying-sre-principles-to-build-stronger-engineering-organizations) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [Hacking MSSQL on Cloud. All of them. 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