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# Service Desk Technician - Atlanta

- **Company:** Eclipse Networks, Inc.
- **Location:** Atlanta, GA, United States
- **Experience:** Starter
- **Salary:** $43,000.0
- **Contract:** Permanent contract
- **Skills:** Microsoft Windows, Microsoft Outlook, Desktop Computing, Eclipse (Software), Microsoft Office, Microsoft Software, Windows Search, Networking Basics, Remote Infrastructure Management, Office365, Peripherals, Information Technology, Laptops, Cisco, Server Operating Systems & Platforms, User Accounts
- **Published:** August 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=31f0af531ca1ec89

## About the Role

* 1-3 years troubleshooting end-user technologies (desktops, laptops, printers, peripherals)
 * 1-3 years supporting help desk/ service desk operations across several customers simultaneously.
 * 1-3 years experience administering Microsoft Windows desktop & server operating systems.
 * Proficient in supporting Microsoft products including Office, Outlook, MS365, etc.
 * Knowledge of basic networking concepts- ability to troubleshoot connectivity related issues.
 * Excellent communication skills both written and verbal.
 * Highly detailed and organized with the ability to prioritize tasks and work independently.
 * Customer service oriented with a friendly and energetic personality that works well with others.
 * Professional appearance and conduct
 * Associates and/or bachelor's degree in Computer Science or related a plus
 * IT Certifications CompTIA, Microsoft 365, Cisco) highly desired
 * 2 Years of MSP experience required.

## Description

The Service Desk Technician role will provide technical assistance to end users in an efficient and accurate manner. Service Desk Technicians provide front-line support for the daily operations of Eclipse Customers (s) via desk side and remote support. MSP experience required., As a member of our growing team, many of the Service Desk Technician duties include, but are not limited to the following, * Provide front-line technical support by utilizing phone and remote management platforms for effective troubleshooting service desk tickets.

 * Perform installations, support, and management to end user accounts.
 * Administer periodic hardware and software system maintenance across various customers.
 * Provide onsite support at Customer locations for technical requirements as needed.
 * Determine business impact of requests, collect relevant information, and escalate when necessary.
 * Document internal and Customer knowledge accurately and comprehensively in a timely manner.
 * Support in the implementation of technologies for project success, when requested by Professional Services.
 * Acquire required knowledge to support new technologies as adopted by the business.
 * Provide onsite support at Customer locations for technical requirements as needed.
 * Aid with projects (i.e. server and firewall installations, migrations, deployments, etc.)
 * Ability to communicate technical concepts to non-technical end-users.
 * Document internal and Customer knowledge accurately and comprehensively in a timely manner.


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