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Agent guide: [/agents.md](https://www.wearedevelopers.com/agents.md). --- # Senior IT Service Desk Specialist - **Company:** Creo Industrial Arts - **Location:** Woodridge, IL, United States - **Experience:** Expert - **Salary:** $65,000.0 - $75,000.0 - **Contract:** Permanent contract - **Skills:** .NET Framework, Microsoft Excel, Computer-Aided Design, Microsoft Windows, Active Directory, Adobe Creative Cloud, Artificial Intelligence, Antivirus Softwares, Apple Mac Systems, Application Firewall, User Authentication, Business Software, Cyber Security, Computer Networks, SolidWorks (CAD), Desktop Computing, Disaster Recovery, Domain Name System (DNS), Firmware, Graphics Software, Monitoring of Systems, Hypertext Transfer Protocols (HTTP), Hyper-V, Internet Protocol, Intrusion Detection and Prevention, Virtual Private Networks (VPN), Internet Service Provider, Local Area Networks, Network Security, Simple Mail Transfer Protocols, Microsoft Office, Microsoft Visio, Microsoft Software, Windows Servers, Networking Basics, Pivot Tables, Windows PowerShell, Software Systems, Wireshark, User Environment Management, Virtual Local Area Networks, Virtualization Technology, Wireless Networks, Network Switches, Remote Desktop Protocol (RDP), Transport Layer Security, Bluebeam, Office365, Virtual Environment, Firewalls (Computer Science), DameWare, Information Technology, SolarWinds (Software), Network Support, Palo Alto Networks, Patch Management, Laptops, Creo, Application Client, Cisco, Vmware - **Published:** May 15, 2026 - **Apply:** https://www.indeed.com/viewjob?jk=ef1210152468bfae ## About the Role Do you have experience in Windows?, Do you have a Bachelor's degree?, * Bachelor's degree in Computer Science, Information Technology, or related field preferred. Certifications in Cisco, Palo Alto, Microsoft technologies, a plus * 3-5 years of relevant experience supporting End User Computing and Service Desk operations. * Occasional Travel to Portland, Oregon * Technical Skills: Demonstrated experience with the following: + MS Office products + O365 administration, email, Teams, MFA, Licensing + MS Excel and Visio, installation and configuration + Excel Macro configuration and operation + Pivot tables creation, a plus + Systems/Software + Microsoft Windows Server(s) 2016, 2019, 2022 & Workstations + Apple macOS and iPadOS environments + Windows Installation, setup, command shell (PowerShell Scripting, a plus), .NET services, Imaging & deployment + Anti-virus (Sophos or equivalent) + Threat prevention (Vectra AI or equivalent) + Email Protection (Mimecast or equivalent) + Monitoring software (Solarwinds, Site 24x7, Lansweeper, Dameware, RDP, WireShark). + Imaging software (SmartDeploy or equivalent) + Help Desk solution (Solarwinds or equivalent) + Design Software (Adobe Creative Suite, Bluebeam, and SolidWorks) + Back up & Recovery Systems (Cohesity, or equivalent) + Storage Systems (Synology, or equivalent) + Virtualization (VMWare, Hyper-V or equivalent) + Networking concepts o Client software configuration and troubleshooting o Directory Services (eg. Windows Active Directory) o Internet Protocols (eg. DNS, HTTP, SMTP, SSL) o Network types (i.e. LAN, WAN, ISP, VLAN, DMZ, etc.) o VPN (Palo Alto Global Protect or equivalent) o Firewall (Palo Alto or equivalent) o Network Switches (Ubiquity, Cisco or equivalent) ## Description The Senior IT Service Desk Specialist is a hands-on role responsible for delivering high-quality technical support and assistance to enterprise team members via Teams, phone, email, and in person. This position provides expertise in Service Desk operations, end-user computing, network support, infrastructure maintenance, and IT systems administration. The role supports the configuration, deployment, troubleshooting, monitoring, and maintenance of IT systems and solutions across two locations (CREO, WA & SEG Services, Portland, Oregon) while ensuring a secure, stable, and efficient technology environment., * Provide first and second-tier technical support for on-prem & remote users using diagnostic troubleshooting techniques as it relates to hardware, software, network and security. * Configure and support user account accessibility, including password resets, Microsoft Authenticator, MFA setup, licensing, and permissions management. * Support hardware and software systems related to Microsoft 365 applications, Windows operating systems, end-user devices, and basic network connectivity issues. * Install, configure, image, deploy, maintain, and troubleshoot laptops, desktops, workstations, kiosks, printers, copiers, mobile devices, and related hardware. * Provide support for business applications including but not limited to Microsoft 365, Teams, design software (Bluebeam, SolidWorks, Adobe Creative Suite). * Perform onboarding and offboarding activities, including account management, licensing, endpoint procurement, deployment, and access provisioning/deprovisioning using service desk solution. * Maintain accurate hardware, software, licensing, and asset inventory records using service desk solution. * Record incidents, requests, resolutions, and knowledgebase documentation within the Service Desk platform. * Collaborate with internal IT teams, vendors, MSPs, and external providers on support issues and small-scale projects. * Assist Network & Security MSP with local network firewall administration (including firmware updates, configuration support) and maintenance for network switches, wireless infrastructure and VPN (setup, installation, configuration, and user connectivity support). * Support IT security initiatives including Windows upgrades, SSO implementation, and patch management and respond to incidents in a timely manner. * Support endpoint security and monitoring tools, including antivirus managed detection and response (MDR), and system monitoring solutions. * Assist Infrastructure lead with server patching, firmware updates, monitoring for physical and virtual environments, backup validation, file restoration, and disaster recovery support activities. * Support UPS (Uninterrupted Power Supply) systems and assist with monitoring, maintenance coordination, and battery replacement activities. * Work with ISPs and telecommunications vendors to troubleshoot outages, support escalations, and maintain service continuity. * Assist with phone system provisioning and vendor coordination. * Coordinate maintenance notifications, change management protocols, and service requests in accordance with IT best practices. * Identify, document, and recommend process improvements and operational efficiencies. ## Related Videos - [How Cisco embraced a DevOps culture within its network engineering team](https://www.wearedevelopers.com/videos/99-how-cisco-embraced-a-devops-culture-within-its-network-engineering-team) - [What makes Cybersecurity different for critical infrastructure?](https://www.wearedevelopers.com/videos/571-what-makes-cybersecurity-different-for-critical-infrastructure) - [WebAssembly: The Next Frontier of Cloud Computing](https://www.wearedevelopers.com/videos/972-webassembly-the-next-frontier-of-cloud-computing) - [Generating code with Angular schematics](https://www.wearedevelopers.com/videos/129-generating-code-with-angular-schematics) - [Computer Vision from the Edge to the Cloud done easy](https://www.wearedevelopers.com/videos/263-computer-vision-from-the-edge-to-the-cloud-done-easy) - [Remote Driving on Plant Grounds with State-of-the-Art Cloud Technologies](https://www.wearedevelopers.com/videos/251-remote-driving-on-plant-grounds-with-state-of-the-art-cloud-technologies) ## Related Articles - [The Most Popular IT Jobs on the Market](https://www.wearedevelopers.com/magazine/376-the-most-popular-it-jobs-on-the-market) - [Highest Paying Tech Companies for Developers](https://www.wearedevelopers.com/magazine/220-highest-paying-tech-companies-for-developers) - [Is Software Engineering Over-Saturated?](https://www.wearedevelopers.com/magazine/418-is-software-engineering-over-saturated) - [System change: restart as developer?](https://www.wearedevelopers.com/magazine/39-system-change-restart-as-developer) - [Dev Digest 120 - Apple and peers](https://www.wearedevelopers.com/magazine/455-dev-digest-120-apple-and-peers) - [Best Coding Boot Camps in Germany](https://www.wearedevelopers.com/magazine/237-best-coding-boot-camps-in-germany)