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# Information Technology Operations and Support Coordinator

- **Company:** AccordCare, LLC
- **Location:** Atlanta, GA, United States
- **Experience:** Experienced
- **Contract:** Permanent contract
- **Skills:** Microsoft Access, Microsoft Windows, Microsoft Outlook, Human-Computer Interaction, Issue Tracking Systems, IT Management, Information Technology Operations, Networking Basics, Microsoft SharePoint, Wireless Access Point, Peripherals, Microsoft InTune
- **Published:** August 4, 2026
- **Apply:** https://www.indeed.com/viewjob?jk=dcaf2e15dd226d7a

## About the Role

The Information Technology Operations and Support Coordinator supports day-to-day IT operations and end-user support across the organization. This role focuses on helpdesk coordination, user support, device lifecycle activities, onboarding and offboarding execution, on-site support at branch offices, and general IT operational hygiene. A strong customer service mindset, patience, and the ability to communicate clearly with non-technical users are critical to success in this role. The position will work closely with IT leadership and is intended to grow as the internal IT function scales., * 2 to 5 years of experience in IT support, helpdesk, or IT operations roles

 * Strong experience supporting Windows endpoints and Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
 * Demonstrated customer service skills and the ability to support users with varying technical skill levels
 * Familiarity with ticketing systems and standard IT service workflows
 * Hands-on on-site or deskside support experience, including workstation setup, peripherals, printers, and basic network hardware

PREFERRED EXPERIENCE

 * Experience in healthcare or other regulated environments
 * Exposure to endpoint management or security tools such as Intune, MDM, RMM, or Microsoft Defender
 * Experience supporting remote and distributed users
 * Asset management or device lifecycle experience
 * Structured cabling or low-voltage experience, including running and terminating network drops, patch panels, and switch or access point installation

## Description

* Coordinate IT helpdesk operations including ticket intake, triage, prioritization, documentation, and resolution
 * Provide Tier 1 and Tier 2 end-user support for hardware, software, accounts, and access issues, with a focus on calm, respectful, and patient user interaction
 * Support employee onboarding and offboarding including account setup, device provisioning, and access removal
 * Coordinate device lifecycle activities such as setup, deployment, shipping, returns, and inventory tracking
 * Maintain accurate asset and ticket records
 * Assist with IT documentation, standard operating procedures, and internal knowledge base content
 * Perform basic cleanup and maintenance activities such as stale accounts, devices, and access reviews
 * Assist with endpoint hygiene and awareness, including familiarity with Microsoft Defender status and alerts
 * Provide on-site support at branch offices, including workstation and desk setup, printer and peripheral installation, and basic network hardware and cabling work


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